Kay Jewelers

Category: Jewelry store

Address: 100 Commercial Rd, Leominster, MA 01453, USA

Phone: +19785374334

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

leah c.

Oct 8, 2021

GREAT customer service! I was really impressed how they were able to help and accommodate me. I have nothing but good things to say about this company and the staff at this location. Thank you.

Frank D

Oct 17, 2020

Employees were very helpful & resourceful. They helped me choose a gift for my wife's 40th birthday. She's going to love it!

Rachel McDonald

Sep 7, 2020

Will never bring my jewelry to this location, ever ever again! Took my wedding ring in, after not being able to wear it for about 4 months due to a stone falling out and them not taking in repairs due to covid, and left being told my ring would be back 11 days later. I thought wow usually it's 14 days, sweet! The due back date came and went. After waiting 13 days I called asking if it's in and they proceeded to tell me that the older woman sent it to the wrong shop but they couldn't tell me an estimated date I would get it back. I was upset that I never recieved a phone call, email, nothing stating this mistake and that the wait time would be even longer. She said she would contact the repair center and try to get me an estimated date. Waited 2 more weeks and no calls or emails other than the original ones I got saying I'd have it back in 11 days after I dropped it off. I called again. Got the same run around, that they'd call and get me an estimated date of when I'd get it back and call me back. Waited another week, STILL NO CORRESPONDENCE OF WHEN I'M GETTING MY WEDDING RING BACK! A lady on the phone 3 weeks before had said to me, "it's going to be delayed, it's no big deal." I was furious. This isn't like a normal piece of jewelry it's my wedding ring and I have absolutely no idea when I'll get it back and nothing in writing (email) stating it'll be delayed from my original due back date. So now 4 weeks after dropping my ring off I call yet again and she said it won't be due back for 3 more days.... this is the FIRST TIME someone said there's an actual due back date. An hour and a half after I called and they told me that they called my husband's phone and said it's in! On my way there I called 10 times to confirm it is in fact in and no answer. Ridiculous! The WORST communication. I've had this ring a long time and have always brought it in every 6 months with no issues at any other location. If you care about your jewelry piece, take it to another Kay's location PLEASE. It isn't worth the hassle!!! Very disappointed!

rebecca leger

Jun 16, 2019

I went into kay jewelers in leominster ma , to have my ring serviced and cleaned. I was approach by a sales girl with no personality and she dropped my ring on floor and didn't clean it well at all. my over all services there was not good, I'm not happy with how I was treated there. it's not how much you spend on a ring , whether its $100. or $5000. everyone should be treated the same. this ring is very sentimental to me and when she dropped on the floor , showed me she didn't care and she didn't even say sorry for dropping it. I'm not sure I will be returning to this store and my take my business else where. That's just not how you treat someone who shops in your store!!!!

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jul 1, 2022
Kay Jewelers | Jul 1, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Does Kay Jewelers Outlet inspect jewelry?

Kay Jewelers | Jun 1, 2022
Kay Jewelers | Jun 1, 2022

Yes, Kay Jewelers Outlet can inspect your jewelry and test your diamonds for free.

Does Kay Jewelers Outlet repair watches?

Kay Jewelers | Jun 1, 2022
Kay Jewelers | Jun 1, 2022

Yes, every Kay Jewelers Outlet can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers Outlet regardless of where they were purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay personalize existing jewelry?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay do jewelry consultations?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can professionally clean jewelry for free.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay resize a ring?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 2, 2022
Kay Jewelers | May 2, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

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