Eastern Mountain Sports

Tim Lang

The manager of this store is rude and out of line,after driving an hr to the location to ask about my osprey atmos pack being fitted he refused because I didn't purchase pack in that store, osprey said to go to any EMS and they would help me, well not this store, I will drive out of my way and take my business some place else

Michael MacDonald

I went to this location yesterday to purchase 2 pair of shoes. After having been in the store for about 10 minutes looking at the hiking boots and trail running sneakers, I made my selection and was waiting for assistance to retrieve the shoes from the backroom. Thats when an employee( manager?) who had very little on in the of identification ( no badge, no lanyard, no corporate uniform etc) came up behind me and demanded I wear a mask. I declined with a simple 'nope' He then fished about in his person and produced from somewhere a crumpled, beat up paper mask and began wagging it in my face demanding incessantly that I now take that mask and put it on. Again, I said no. All done with that game. He then began stuttering and scanning the store presumably to call for backup. That's when I assured him back up was not needed as I was leaving. Dude begins to follow me out all the while running his mouth from behind me. He only stopped once he came upon another criminal who was wanted for not wearing a mask. His little show was then directed at that unsuspecting customer. I like EMS and will continue to shop at their other locations but I will never return to this one. If you've read this review and the other not so positive reviews of how this store is being managed, I would encourage you to do the same.

Danielle Whitcomb

Popped in to see if they had a roof box I was looking for in stock and was assisted right away by two store associates. The whole process was quick and easy. Bryon helped me install my roof box and was happy to help. Very courteous and helpful staff. I will certainly return for future purchases.

larry shulman

Been a customer of EMS for 50 years. I know they sold off and closed most stores. Their gear under their name was always the best value. I came to This store occasionally and today just reading the current reviews I decided to skip going. This is the power of the internet. I should have gone over but the poor service topped me. I want fun times and great service where I shop.