Taco Bell

William Huyser

Well just got home from this Taco Bell. Arrived at the drive thru at 715 and was told "we are closing soon, sorry." But wait your sign says open till 8pm, Google says open until 8pm, and a big neon sign in the window says Drive thru open. So what the heck do you mean "we're closing soon?" Now I would understand saying that at 745 but to want to close 45 minutes early what a joke. Might as well shut this place down. Employees clearly have no desire to be there so why would the customers.

Shannon R

i went to the drive through they said they won’t take orders from the drive through because of staffing issues only online orders. what’s the difference between a order through a microphone and an order on the computer screen. not to mention there was like 7 employees in the kitchen when i went to finally pick up my food after doing an online order in the parking lot.

Matej Korzeniowski

1/2022 UPDATE: 1/16/2022 When I first pull into the driveway, it looked like most if not all the employees were in the dining area and not in the kitchen. I had placed a mobile order. pulled up to the drive-through and told them my name. they had the order and I pulled up. Shortly after pulling up to the window I was asked to pull around front and wait there. I asked if I could wait at the drive-through because multiple times in the past, at this very restaurant, I had been told to wait out front and after 10 minutes had to go in and ask for my meal which was not prepared. They said it will increase their "timer". No other cars were in the drive-through at that time. I pointed that out and let them know I'd like to stay there. I had three other staff ask me to pull around and I declined. During these exchanges More staff made their way into the kitchen and someone said loudly "just start cooking". Another car pulled up after this exchange and I was asked to pull around because they had a large order. I continued to decline. After a while I was handed my meal in a sealed bag and was told to enjoy my night. I opened it to check and noticed items were missing. I got the attention of someone in the window and said I only had 7 of 8 items. She said “yeah, the chalupa”. I asked why the bag was handed to me sealed without letting me know that items were missing if she knew. She said that is what they were waiting for and why it took so long… they “had to drop the chalupa shells”. I waited longer and received 2 chalupas… one of which was mangled, wrapping torn and a finger-sized crater pressed into the middle. [See pictures] I drove around the front and parked to check the accuracy. At that time, a female staff in a more formal shirt came out to ask if there was a problem. I expressed my concern that I was asked to pull around front multiple times. I let her know why I declined. I let her know that my order was missing items and I was not told about it but they were aware. She said they were looking into the communication breakdown and were looking into the problem. My nachos had a jalapeño in it (was not ordered). My soft taco was missing jalapeños and did not have the red sauce I ordered. I was missing all 6 sauces requested. The chalupas barely had any ingredients. The cheesy gordita crunch was overflowing with sauce. I frequent this restaurant. I go 1-2 a week some months. This restaurant was doing poorly prior to renovations. Afterwards, they were doing much better! I frequently post reviews on google and tellthebell. I will update my review with this occasion. I will be back and update my reviews accordingly. 10/2021:UPDATE. There has been a significant improvement!!! I am updating my review to 5 stars. Every time I have been there in the past month (at least 4 times) the food has been perfect and the service great. I have seen managers that were never present before. Food has been well made and no mistakes. 9/2021:Food put together very well consistently. Really well. Thats why I keep coming back. Customer service very inconsistent. Frequently do not give receipts (which have surveys) and ask me to pull around from drive-thru to front to make their drive-thru times look better. If I pickup inside, I am treated less priority than drive- thru and need to wait even longer. I have waited 45-60 minutes. When I ask for receipt, I am given one without information required to complete survey.

Sneh Patel

Such a bad Taco Bell. They did not make the item right, additionally they would not provide refund. Who makes a cheese quesadilla without toasting it? Additionally the hours of operations are listed as 8am-12am and they closed at 10pm. Seriously what a joke. See the hours posted on the picture. Such bad service. When I asked for refund and tried to give my order back, they just said they are closed and can’t do anything.