Continental Subaru - SALES DEPARTMENT

Aaron Paul Malia

!!!HIGHLY RECOMMENDED!!! Ryan Guzman is the best for providing exceptional service during my car purchase. He was able to assist from beginning to end, and I was able to get the vehicle the same day with limited time given. Thank you for working with me, and I appreciate your quick response. Also, thank you to Lettie.

Gadii Gadii

Visited office 1:10pm 4/21 and went to service department today to pickup recall paperwork for 2019 Subaru Ascent that was completed. However, Front desk service guy didn't greet when I approached, when I asked for assistance on getting completed recall paperwork from the guy for my vehicle - he flat out said no there is nothing we can do and continued to ignore myself. He was very rude and showed no sign of willingness to help but look bored, when i was waiting there with my toddler. I finally called my husband to have him speak with him, and guess what? he finally did something, when my husband straight up asked him what's going on.... then he proceeds to tell me how its gonna cost 25$ to print a free report that Subaru corporate said it is free. Purchased 2 vehicles in the past with this dealership and this was the most horrible experience I had in the store. I will be contacting the corporate office and Subaru about this employee and will not be recommending anyone of my friends, family and colleagues to go there. What a joke....this guy clearly does not respect peoples time and consider previous rapport that sales worked so hard to build.

michael m

Brought up a small clutch issue to a service rep and was instantly told it would not be covered by my warranty (car only has 9k miles). Service rep also has a bias opinion towards how your warranty will be handled based on the model of your car. Not everyone has a need for speed so don’t tell your customers their warranty isn’t valid just because they own a sedan with a turbo. I’ll update this if I get a more mature and unbiased response to the problems with my car but for now I believe this 1 star review is fully deserved for being immature and accusing someone of breaking their own car just because it says “wrx” on the back. I’m sure if I drove in there with an outback nobody would’ve told me the clutch was my fault.

Stephen Lopez

Took my Subaru in for recall parts which took over a week. After we had it back for a week, engine started smoking. Mechanics said they couldn’t tell what it was. Sat in their shop for 2 months until someone finally got back to me. They told me it would be 9.5K to fix plus 2K to look at it. The car is only 9 years old and ran fine until we took it in. The car isn’t even worth that working and running. I was going to trade it in to buy a new model but not now or ever. Going to help whoever I can by not recommending anything from Continental Auto group. They are not listed with BBB