Address: 600 Telephone Ave, Anchorage, AK 99503, USA
Phone: +19075638000
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Steve Vick
Worst customer service ever. Had to use these folks for over 10 years and nothing has change. The longest wait times on the phone (guaranteed 45 minute wait anytime you call.) And their service takes weeks to get to your house. This company just doesn't care. Period. There is no excuse for a decade of subpar service. They either just don't care or are completely incompetent. I think it is a bit of both.
Sarah Woods
I'm mostly okay with this company... but we haven't had internet for a month now and they won't respond to my tickets and when I called it was useless... I'm still paying for the service because I want it... I'm just not getting it. Can they please step up their customer service? It's not very curious of them...
Gabe Schmidt
Worst customer service I've ever experienced. I called yesterday trying to resolve an issue with my internet and was told the problem would be resolved today. I called today to see why my internet still wasn't on and was told that now my payment is going to be refunded and I'll have to wait 2-3 days to get that payment back. Continually being told that they're sorry and that there's nothing they can do instead of trying to fix the problem that's their fault. A technician even transferred my call without saying anything because they didn't feel like dealing with the issue anymore. Terrible internet service also, I'm calling them at least once a month with different problems.
Ronald Johnson
The customer service is fine. What I don;'t like is the slow download speed in the Aurora neighborhood [< 10 Mb/sec] GCI does much better here. A problem is ACS use of an old copper line for our DSL service.
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You can view all current openings at https://www.alaskacommunications.com/About/Careers Alaska Communications is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race; color; religion; creed; national origin; ancestry; age; gender (or gender identification or expression); sexual orientation; mental or physical disability, except where disability is a bona fide occupational disqualification; marital status; change in marital status; parenthood; pregnancy or family relationship; status as a disabled or protected veteran; or any impermissible characteristic as defined by law.
It depends on which account you're looking for. If you're looking for AccountView, you can access and manage your account online at https://accountview.alaskacommunications.com/ Don't forget that we have an AccountView app that's available for iOS and Android devices. Download it today and you'll be managing your account from a mobile device in no time. If you're looking for AKTechDirect, AlaskaMail, InternetNow, or ONEplace, head over to https://www.alaskacommunications.com/Accounts Thank you!
Business sales and support can be reached at 855-565-2556
Hello Rob! Thank you for considering Alaska Communications. Ruth Willard has answered your question below. We recommend heading over to our website and checking the availability of your address online. You can do so here: https://forms.alaskacommunications.com/qualify-address If you have any additional questions or concerns, please give our friendly customer service representatives a call at 800-808-8083. Thank you and have a great day!
Hello, Sarah. We're sorry for the inconvenience. Were you able to get your issue resolved? For future reference, you can submit support tickets through our mobile-friendly AccountView app. You can download it today for iOS or Android. Have a great day! - Alaska Communications
Hello Ron. You can contact customer service at 800-808-8083 to discuss your bill. Or, you can access your account and view your bill online at www.alaskacommunications.com/AccountView Thank you for choosing Alaska Communications!
Google PLAY STORE Download the app ACCOUNT view to pay Your Bill on-line
Residential account and technical support can be reached at 800-808-8083
Hello John. We apologize that your internet is not working and hope to resolve your issue as soon as possible. Technical Support is available from 9AM - 5:30PM on Saturdays. You can review our residential contact hours here: https://www.alaskacommunications.com/Residential/Contact-Us We also highly recommend that you submit a support ticket through your AccountView. You can do this through our mobile friendly app that's available for iOS and Android. Please reach out with any additional questions or concerns. We're always happy to help. Thank you for choosing Alaska Communications!
You would need to call into tech support for that one
If you are having troubles, submit an online ticket for a quick response. Alaskacommunications.com
Hello, Koni! You can see all of our bill payment options here: https://www.alaskacommunications.com/Support/Bill-Payment-Options
For centrex lines it is *82 to add number *83 to remove the call forwarding.
I would call them between 8 and 5 during the weekday. They should open a ticket and if needed replace your modem or send a tech out. Hope this helps.
Make sure your router is not the issue, check all of your router settings. Make sure all of the lights on your modem are active. The important ones are power,dsl & internet. The dsl should be solid. Internet will flash as data is used. Plug a laptop or desktop via ethernet cord into the acs modem to make sure youre internet is active and working from the modem. If you have internet out of any of the ports and normally are solely wireless, acs doesnt guarantee a wireless connection. If you have no internet out of any ports or your dsl light blinks fir any reason call 563-8000 tech support. .
The network should be backup power cycle your modem
No just broadband and landline services only
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