Pediatrics: Adventist Health Clear Lake

Amanda Santana

I've been taking my girls to Dr. Jamie Bhatia for almost 5 years now and have been seen by former Diaz as well as the other pediatricians. It hurts to see how terrible this clinic gets a bad rep but in all honesty, we LOVE the staff and our doctors. Yes the parking lot is horrid and the homeless lurk about as well as come into the clinic when they need help but truly it's just like any other doctors office in the waiting room but we have nothing but praise for the staff and clinic. It's always clean, staff is friendly and helpful, and listen to what your concerns are at your appointment. I only give 4 stars due to the absolutely horrible parking lot and the random scary man or women who comes in yelling.

NORCARL707 C.Valle

Aside from the waiting room, this place is great. We came here for Dental Care. Friendly and helpful staff. The waiting room is a bit small and crowded. Once you are called, you go to a well organized, clean, dental office. I love the way this part of the place is set up. It was well worth the drive and wait. The dentists that we saw were very informal and friendly. We recommend this dental care, Adventist Health.

Michael Chandler

I wish I could rate it negative stars. INCREDIBLY horrible service, if you can get anywhere at all with them at all. I have made multiple appointments where nothing has been done. I have been trying to get in to see a doctor for NINE months with no luck. I finally went to another doctor's office to get the referral for the doctor I needed to see, and St. Helena screwed that up as well and didn't schedule me with the proper doctor that I was referred to. I am totally done trying to see anyone there at all, as they certainly don't have my health and well-being in mind. I would rather go ANYWHERE else for health care, and by anywhere, I mean I'd rather have my cat provide me with health care services than St. Helena. Update: If I could rate this hospital system in negative stars, it would score a perfect -10. If you have the means to get your medical care _anywhere_ else, you should do so (this includes asking that weird neighbor's 12 year old kid for medical help if you think he might know what he's doing with that pocket knife). The incompetence and 'not-my-job' attitude of the staff is absolutely beyond belief. I'm honestly surprised they haven't killed off most of the residents of this county off by now. I now understand why I see so many ambulances going back and forth out of the county all the time. They've got smart people in them going to get their care somewhere that they might actually receive treatment and not get a constant runaround from the staff. My mind will never be able to wrap itself around whatever is going on over there. If you make an attempt to obtain health care services there for yourself, I wish you the absolute best of luck. You'll need it to navigate their ineptitude.

Orchid Burch

This used to be my favorite place for medical care. But eight months ago everything changed. I have been trying to get a new primary care physician for eight months, and won't get one until February-- a full ten month wait. I don't even know if the doctor they assign to me will be compatible. In the last ten months I had one great doctor, who left the clinic about a month after being hired. The next doctor (assigned as an urgent care doctor) seemed nice and appeared to care. But he advised a common over the counter medicine, claiming it would help with the swelling and pain in my arthritic hip. It didn't work and I went to the manufacturer's website where they clearly stated the medicine doesn't reduce swelling. So that doctor's knowledge became suspect. After he left, my arthritis became so painful, it was a choice of either going on opiods or spending my days in agony with 16 hours or so a day in bed. The new doctor said he was an urgent care only physician, and could only give me 9 pills. I told him I couldn't take NSAIDS, and he agreed, but had no other suggestion. It is 45 days until I get to see my new primary care physician, so I guess they either expect me to spend 31 days in agony, or buy pain pills from the street. I am an old woman who can barely move, so street drugs are out. Add to that the extreme wait times, often 1.5-3 hours, and you have a picture of the place. The doctors and nurses are nice, but the administration stinks. I would change doctors, but my health is poor and I haven't the energy to find another doctor.