The Fertility Institutes - Los Angeles

Anne Porta

Bad experience

R R

Thank god I looked at the reviews before making a choice of going here. I had a very bad feeling from the start since I first called for information and spoke to the rudest person ever. She picks up the phone and says “Jenny speaking” and is very very very rude in answering your questions. These kind of rude people say a lot about the clinic and the services!!!! Please look over the reviews and the rude attitudes of the receptionist and nurses before considering going to their fertility clinic.

Cathy Black

I write this review hoping to save other women from the pain a trauma I suffered at the Fertility Center. Avoid this clinic! They are terrible and I wish I had gone to one of the other great clinics nearby. First, they don’t use enough anesthesia during the egg collection procedure so you are half-awake the entire time and you feel the needle stabbing you inside over and over again. The pain is excruciating and I was crying the entire time. The (male) doctors told me that I didn’t know what I was talking about because the procedure is not supposed to be painful. This type of condescending and insensitive treatment is typical of all the staff at the Fertility Center. The nurse “Anna” is extremely rude. See will call you “honey” and “mama” and if you ask her for clarification on medication instructions she will behave as if you are the dumbest person in the world and tell you to reread your email. No one is available by phone. Once the pharmacy sent me the wrong steroid and I needed to talk to her at 6 pm for help and she was yelling at me that this error was my fault. The worst - and this gets to the level of medical malpractice - is that the clinic lost the eggs collected after one cycle and did not tell me about it. I only found out later because was suspicious when they told me that they only had one viable embryo after two cycles and 30+ eggs collected. After the embryo failed to transfer, I called back and asked the doctor to go through and look at all the eggs and what happened with each. He said, “Oh my G-d, we made a huge mistake! We didn’t include a whole month’s worth of eggs.” They also screwed up the medication several times. They overprescribed follistim and menopur - costing thousands of dollars extra - and forgot to tell the pharmacy I needed a dose of ganirelix. After I just spent the entire day driving home from the clinic, I received a call from nurse “Jane” (who has since left because she told me the clinic is the worst one she’s ever worked at) that she screwed up and forgot the prescription and told me that I needed to drive all the way back to LA during rush hour to pick up the prescription because I needed to take it immediately. I told her that i would not be able to get back in time before MDR pharmacy closed and that she would have to meet me halfway. Nurse “Anna” sent me a text afterward telling me that this was my problem. Their finance person “Niloo” is extremely rude and will sneak in thousands of dollars in extra lab charges and tell you that you authorized them. OMG, this is just a very brief description of the nightmare that was the Fertility Clinic!