Parkview Terrace Redlands Apartments

August S

Mixed experience, overall not very good. Lots of maintenance negligence, and I have lived in many cheaper places than this. I would look elsewhere if you're split between complexes. It's livable and fine overall, looks good on the surface, but I had tons of issues with the actual unit they 100% should have addressed before move in. Lower level management is nice I guess, but there is a lack of accountability and oversight, they obviously did not do a good pre-move in inspection 1. Parking spot is like 250 yards from the apartment, and they will not change our spot. They'll give you a distant parking spot, despite there being open spots closer, because those are reserved for still-vacant apartments, which doesn't prioritize current tenants. Weird 2. DISGUSTING CARPETS - They emergency cleaned the carpets the day I moved in, delaying getting me the keys, then upon the carpet drying, it reeked of urine. I dont know why it wasn't replaced in the first place. Moving furniture back out so they could replace the carpet was a hassle, and the carpet installer left a huge mess on the carpet after, that took time to clean 3. Old, damaged, broken appliances. Who wants to move into their $2500+ place, to see the fridge is covered in dents? not me... - dishwasher broke two times times, and they keep fixing it, despite the worker who fixed it admitting it was filthy inside. Could have easily been ran to check for functionality before moving in - Fridge is COVERED in dents, looks awful, leaks cold air out of the bottom due to old, broken rubber seals. Fridge door has a broken hinge, so it flings open quickly and hits the cabinet. This appliance should be replaced. - Similarly, the oven door seals are damaged, letting hot air out - Uneven laminate floor in the kitchen, you can feel the floor dip down on your feet 4. Broken Water Heater - I had hot water for a month or so, then it stopped. I checked the heater, and the exhaust pipe was DISCONNECTED, tilting downward. Luckily the pilot went out, or else it could have been bad. This should have easily been checked before someone moves in 5. Broken sliding doors upon move in, could have been checked beforehand. Washing machine drum is loose, shakes the machine when in use, could have been preventively repaired beforehand. They could easily do some preventive maintenance before people move in, do thorough checks, and replace damaged appliances beforehand, but I guess not.

Nikki Racks

I've lived here for 3.5 years and it is hands down the best apartment complex ive lived in. (I've lived in 6 other rental homes). Anyone who is leaving bad reviews is probably a chronic complainer. This place is safe, no homeless wandering around, grass is green, staff are helpful & competent, cute dogs everywhere. I have looked to rent at other places (because the rent $ here rises a little every year)... but i haven't found anywhere in loma linda, redlands, san bern, Colton, corona, riverside that offers anything better than parkview terrace.

Shashwat Das

ALERT! Be ready to pay at least $750 in total when you move out($500 is deducted as a security deposit when you move-in and then don't even dream you will get any money back, on top you will pay at least $250 more). I was there for a yr with my wife, we cleaned the house before giving and there were minor dents caused during a yr of stay, which I was never able to settle after endless calls with the management. Finally I gave up! I used to live in the same apartment before also, but under the old management I got a refund of $250. In short, the new management is not keen on helping you when you move out. Additional cons - Trash valet: pay $15 each month. You end up throwing your own trash. Pros - The apartment community is nice, no complaints.

Hyeran Lee

October 2020. Disorganized management, security deposit fraud, and a hit-or-miss with maintenance. I wanted to share my experience living here as a warning to others who are considering living here. I moved in in Summer 2019. The day before move-in, I stopped by the office and confirmed that everything was set. All I needed to do was show up and pick up a key. The following day, I picked up the moving truck I had reserved and showed up to the office at the appointed time. My friends who had volunteered to help me had to wait over an hour with me as the office looked for the maintenance guy who apparently was the only one with the key to my apartment. When we were finally able to access my unit, it was evident that it had never been cleaned and prepped for a new tenant. It was filthy. The vents were caked with dust and cobwebs, covers were missing on light switches and outlets, the sink disposal was broken, paint on doors were chipped and peeling. The kitchen and bathroom cabinets/drawers had laminate veneer falling off at corners and had hair and dust inside. There were lightbulbs out and some flickering. I made a list at move-in so I could go on, but you get the point. The reason I'm harping on the move-in condition will make sense when I talk about security deposit. Frustrated, but at the verbal promise all would be fixed up, I moved in. Things started falling apart almost as fast as the maintenance would pick up repair requests. Laundry machine broke, I had to live without AC for a week (yes, first world problems but I had a pet I didn't want to lose to heatstroke), and the balcony door slid off the rails... I got a lemon of an apartment but with my work schedule, I felt like the only realistic option was to stay out the length of the lease. Fast forward to move-out. I made sure to give my 60-day notice and followed move-out protocol to a tee. June 2020. With COVID in full swing, I swept, swiffered, and used Clorox wipes after moving my things out as a precaution. I return the keys and leave a forwarding mailing address at the office and leave the state for a new career opportunity. Weeks go by and the security deposit check hasn't reached me yet. I called to follow up to find that it was sent to the wrong address. I get them to issue a new check and when I finally get my security deposit I see that I was charged over $400 for a cleaning and painting fee. Parkview Terrace decided to use my security deposit to improve the place to a condition above and beyond what was at move-in. I corresponded with the office sending pictures of the apartment at move-in trying to make my case. Why should I be fined to restore the apartment to a condition above and beyond what I ever got to stay in? I pester the management enough where they offer a $100 "good-faith" refund. I pushed back saying I still do not think I should be paying a cleaning and painting fee when that's what my rent money should be going for. Security deposit should cover any damage that is more severe than your average wear-and-tear according to California tenant rights. The office offers $25 more to just drop my tirade. In hindsight, I probably should have just taken the extra money, but in my in blinding rage for justice I blurted: I am calling corporate. I was wished "good luck" and hung up on. (I think I left half a dozen emails and voicemails and I have yet to receive a call back.) Conclusion: Obviously due to personal experience, I won't recommend living here. But if you do, I think you should go into it knowing that this place runs a "security deposit" scam to upgrade their units on the tenants exit using the SD fund. Also, you'll be charged a cleaning fee regardless of how clean you leave your apartment or what the condition of move-in was. ***Those pictures were taken the day I moved in, 6/30/2019.