Sears Appliance Repair

Daniel Rivas

This place is always great. Very trustworthy and reliable. I would say it's a great value but appliance repair is always expensive, in the case it's worth it because their tech are friendly and very good at what they do, even on my old washer.

Jacquelynne L

I have a service maintenance contract. My refrigerator has the LCD lights so when they need changing I call Sears to replace the ones that were out. I have had the lights changed numerous times since I purchased this refrigerator in 2017. First I wasn't told that an independent company would be doing the service. I was shocked when the person that came to my house was in their personal car. And they didn't bring replacement lights with them. The person that came said they had to diagnose the problem first. I told them that this had happened before but it didn't matter. All he did was place a order for the lights. The person came to our home on the 14th of August. After 2 weeks still no lights. I called Sears to ask what was going on and all I was told to contact t the repair company and I told Sears for SEARS to call and find out what was going on with the lights. I asked to speak to a supervisor and was put on hold and then disconnected. Another 2 weeks and still half the lights in my refrigerator were still out. I called again and was told the name of the company Sears contracted to do the repair and again I told them to call them since I didn't even know they were sending out a subcontractor. Again no satisfaction. I told them I would never ever buy anything else from Sears and I can see why Sears is in so much trouble. I also won't renew my contracts with them. I will never recommend them to anyone. 1 Star was too much for this service

Esther Wise

The Tech was good. Trying to get information from Sear on the telephone was the WORSE I have ever had. To answer a simple question I spoke to 4 people, waiting in between and NEVER received an answer. WILL NEVER USE THEM AGAIN. The Tech was good, the work was good. I thought it was expensive to replace a glass in the inside of the door on my WHIRL POOL BUILT IN OVEN.

Tony partida

It's been a horrible experience so far and it's not over yet! We have been without a working refrigerator since August 12. First appointment available was on 8-18 and tech fail to repair. Second appointment was on 8-29 and received a animated call about 2:30 PM to reschedule due to the tech called in sick for the day. They booked me again on September the 8th. Tech worked on the fridge and was not able to repair it. Next appointment was on 9-22 and again received an animated call that Sears again cancelled my appointment due to a scheduling conflict. Was promised a callback within an hour from dispatch and they failed to comply as well. I called Sears once again and they asked me to wait for the call on Saturday....It's Sunday morning a month and a half later and still without a working refrigerator. We have purchased Sears products for over 30 years and I have not felt more disappointed with Sears service until now. I have asked all the Customer Service Representatives on how many days is okay for Sears for a customer to be without a working refrigerator and they all failed to answer me.