Cowtown USA Inc.

Jim McBride

Bought our first horse trailer here to pull with our first diesel truck. We traded in a utv as well. From the power sports salesman appraising the trade-in, to Shawna and team handling the titles and transaction - Chris and the guys in the service/delivery department patiently answering all of our questions and sorting out all the little bits - all the way to Rick the owner (I believe was the gentleman's name) explaining how a gooseneck works to us and getting it all sorted out. 10/10 will do business again. Fantastic business run by people who know what they are doing, and care. Thank you.

Jaicee Cochran

My husband and I got a BRAND NEW can am side by side last year (2021) . They told us we get 1 FREE maintenance. My husband took off work to take it in today and they charged him $218 for the oil change. Said that a free maintenance wasn’t in our paper work! You mean to tell me I paid $20,000 for a side by side and we don’t get a free oil change like they said? RIDICULOUS! We also bought a 2022 trailer to haul the side by side on…. They don’t honor their word. We will NEVER be back to cowtown! And….. we we bought our side by side cowtown took it upon themselfs to put “COWTOWN USA” stickers ALLOVER my side by side for free advertising….:

Laurie Hrpcha

We made an appointment with Chris in the service dept three weeks out to take our 2020 Merhow trailer in for a few items to be looked at that were still under warranty and to have the wheel bearings checked and packed and tires rotated. They had our trailer for a month before we called to inquire and was told they had been pulling it in to work on it but had to repeatedly take it back out for service to other trailers that had appointments. We when questioned Chris that we had an appointment also, we were informed these other services were from sales. Apparently sales takes precedent over service to those who have already made their purchase. We picked up our trailer after six weeks and was told that the warranty items in question were fine. Paid for packed wheel bearings and tire rotation. The next day after we got the trailer home, we noticed one of the rear tires was worn bald on the inside tread and was upset nothing was said to us. Called Chris to inquire and he was going to talk to his tech and get back to us. Didn't hear from him so called the next day and was told he had forgotten to ask but the tech was there today and would inquire today. He called back and said the tech had told him but he was busy at the time and didn't hear him mention it. In addition, the electric awning that we had them look at due to slow rotation now has a hitch when rolling it out and a lot of creaking rolling out and closing. Regardless, the trailer left after questionable service. We asked if this tire might be an axle issue and would it be covered under warranty and was told no. We then asked for a quote on replacing this axle and to date, we still have not gotten a reply and it has been five days now. Needless to say we have lost all trust and respect for the service side of Cowtown USA and will not be using their services any longer.

brittany H

3 days of owning this trailer and I still can’t believe it’s mine! I came to Cowtown with a mindset to buy one trailer and decided to look around just to see. Cowtown took what I wanted and led me straight to the trailer of my dreams! The service was phenomenal and these guys truly care I could of cried and hugged everyone and I was only there for an hour! Hands down this is the business I will be purchasing any other trailers from in the future.