Pathways at Bixby Village Apartments

Angela Ruffin

I truly enjoyed my time at Pathways. It was perfect for me and ChiChi (my 20lb pug). My neighbors were nice and the grounds were lovely. I would sometimes use the wifi in the clubhouse when I worked from home and needed to get out of my apartment. I also used the grills a few times and never had any issues. One thing to be aware of is move out fees, make sure you go over it in person. I didn't and ended up getting hit with some surprising fees.

Bing “Nina” Lin

Overall a lovely apartment in Long Beach, but some issues disappointed us and might be better to address here for potential future residents: Cons: 1.Do not expect them to refund you the correct deposit. Apparently, they put too many unnecessary items on charge and remove the charge to confuse you with some small additional charges that hide between the terms that are not clear. And no one from the office can do a simple plus&minus equation. I'm sure many previous residents out there just let this over, but we don't want our money taken away for unreasonable excuses. 2.The giant roaches. We didn't have our roach issue solved until we called the pest control at least four times and applied roach gels everywhere. The last time we cleaned there was at least twenty of dead roaches which were super gross. But I heard that this is a city wide problem so just remember to call the pest control before moving in. 3. The walls are pretty thin, and we can always hear our neighbor upstairs walking around and the noises that the dog makes. It might be better to consider the upper stairs unit than the first floor. Pros: 1.The leasing team(mostly Ana) was supportive, at least during our residency. If you have any issues with your apartment, simply call them, and they will get the problems solved. 2.The maintenance team was excellent. Helped us fixed a bunch of issues here and there in our unit. 3.The environment was always well-maintained, even though the guy who takes care of the trees always comes very early and loud in the morning, but at least they get the community cleaned. 4.Dog pops. There are many dog owners in this community, and some people just don't clean their dogs up. It's not the community's fault, like other reviews might have said. Overall, we really enjoyed our stay, but just hope to have someone from Essex or the office process your deposit money refund correctly.

Thomas “Thomas” Burkett

UPDATE- credit To the management team here at pathways! With a nice response below from the property management as well as email sent out to the residents- they responded to some of my concerns about abandoned cars and they took immediate action. This is a great place to live and I think they’re working on improving all of the things I’ve identified below as an opportunity. The location and management team cannot be beat and I would recommend this as a place to live. I’ve been here two months and love the location and this dog friendly community. The apartment is very basic (cheap fixtures, low quality appliances (fridge, washer dryer, dishwasher are barely adequate and all seem quite old), there is white beige carpeting throughout my unit (which is VERY GROSS). Some units have been updated to remove carpeting but mine was not one of them. There is also a bit of a pest problem - which the management team calls “water bugs” however these are 100% American cockroaches. I let the management team know and they treated my apartment, however the property is VERY infested so it’s an ongoing battle (the roaches are so bad they have parties on the sidewalks at night). SERIOUSLY walk around outside at night and roaches scatter. In speaking to other residents they have had the roaches too in their units. Again the management team calls them “waterbugs” but this is a marketing ploy to ease uneducated minds. Waterbugs live in the water - cockroaches live in sewers, ground cover (mulch, leaves, etc.) and the roaches love kitchens, bathrooms, etc. these insects in my unit and on the grounds are 100% cockroaches.....please stop telling residents otherwise as this is dishonest and doesn’t help address a serious health risk and pest issue. Even after treatment in my unit I still fight roaches. They are coming from other units and the grounds/sewer systems on the property so treating each unit like mine does not address the issue. There needs to be a more comprehensive approach to pest management on the grounds not just in each unit. There are very few guest parking spots and several are filled with what looks like abandoned cars (very near the management building there is an abandoned white pickup truck in a guest spot that has flat tires it’s been there since I’ve lived here) and near the dog park another car in guest parking with expired tags that has been in the spot since September. I mention this because parking is limited here. This said, the office team is friendly and they seem to care about residents well being. I think to justify the high rents here Pathways needs to consider upgrades to all units for fixtures, appliances and for the love of god, remove ALL carpeting. The Wednesday food trucks are fun and great addition to the property and the grounds are well kept. Oh and the donuts on Saturday (1x Monthly I think) are nice. Roaches and sub adequate appliances aside - this is a nice community and the office team has been very wonderful - with just a bit more TLC and upgrades to appliances and flooring in the apartments, Pathways Essex will be a first class community.

Vyvy Hoang

Management is terrible, treats everyone horrible. They're just worried about their paycheck. Unprofessional and unresponsive staff. Not willing to communicate with tenants. Now charging tenants for parking when parking was not even an issue in the beginning. First impression is great, but once you move in, you realize how horrible they are. It's just a front for the first couple of months. Love towing cars left and right and won't tell residents which parking spots are already taken when the new system kicked in. Rent is very high. oh, also there was a cockroach problem in the kitchen. BEWARE!