Dunkin'

Susan Johnson

The best lattes in Hopkinsville. The young gentleman working the drive thru was very respectful and had great customer service.

Mary

I've only ever been to the drive through, so I can't speak as to what occurs inside. The people I have spoken with at the window seem pleasant enough, some more than others. They are ALWAYS out of something or can't make it for some reason. I only get the exact same drink every time, nothing else. On top of that, there seems to be variation in how it's made depending on who makes it. It's a franchise, should be uniform across locations. I almost always mobile order, but still when I pull up to the speaker I get "I'll be with you in a moment." Sometimes even if the only cars in the parking lot are employee vehicles (yeah, i go there that often). It's like they can only wait on one party at a time, so they wait until they have completely finished the car in front of you before they start the next thing. More often than not, I'm watching them make it when I pull to the window. I'm not mad at that, it means it's the freshest possible, however it does lend credence to my "one party at a time" theory. I read reviews that complained about price variation. I have also noticed that. If I order and pay in the app, it's consistent. Not so much if I order when I get to the store. Honestly I only use this location bc it's a little closer. The one down the road is much better and cheaper. As expensive as everything is, I think it might just be time to give it up or make the drink at home.

lindsay gilbert

this use to be a good dunkin to go to now it’s every time we go they are either out of something or one of their machines are down. i would understand a supply issue but it’s literally every time.

Richard Bunker

On the 24 my dad sat there while he waited for his order as they asked him to pull down. Understanding that they were busy both inside and in the drive-thru waited for a 1/2 hour. He ordered a coffee 2 hot chocolates And a dozen donuts. He only got 3 barely warm drinks and they forgot his dozen donuts . My dad was so irritated he just said to hell with it because it wasn't worth it.