Pep Boys

Jessica Isaacs

Replacing a 4-month old tire that blew ended up costing $500!?? I had a tire blow, took it to Pep Boys the next day after swapping with the spare. The shop was very busy and I didn’t have an appointment but I didn’t mind waiting as I didn’t have any other options and was taking the day off of work to get the tire fixed. 2+ hours later they got the car in and told me the tire was damaged and wasn’t covered under warranty the 60,000 mile warranty even though only 12k miles had been driven since getting the tires new from this shop. An hour later they tell me a couple of the lug nut studs were cross threaded and would require dismantling the brakes and replacing the studs….which would be another $400 on top of the tire. The studs they said were defective were the same studs that were challenging to remove when changing the tire…that they initially installed. I had no problem putting in the lug nuts myself however and did not overtorque them. I believe the shop damaged the studs themselves and jacked up the repair cost. I’ve called Corporate to file a complaint but have not received a call back.

Shante Baggling

I was impressed by the clarity of pricing and the accuracy of the mechanics. There was one gentleman who was so friendly on the phone I wish I knew his name. Either way good customer service isn't in abundance and the people here are always helpful. My vehicle was serviced last month and I am taking it back.

Gary Parks

Car was taken in at the time of the appointment and done 45 min later. Was an oil change, rotation service. Only complaint is no window sticker when the next change is supposed to happen. The inspection report didn't have the car's mileage on it, not a real issue but it is nice to have mileage for my records when I sell the car.

Paul Bohannon

Came in for broken alternator belt. Of course they suggested replacing all three belts PLUS the water pump which they said had a very loose pulley but I don't know how they could check for that because the belt that runs the main engine and the water pump is intact and they didn't remove it so how do they know if the pulley is loose or not? Their first estimate was almost $800 for pump, five hours labor and three belts and I was supplying all the belts (I bought all three a year ago when the third belt broke, but it only runs the AC and so I hadn't ever bothered to replace any of them yet). Labor for belts was over a hundred dollars EACH (other shops had quoted me around $100 to replace all THREE in the recent past). Pep Boys kept saying my water pump was bad but it was the power steering that failed without the belt and that caused confusion. I wound up going into the shop area and showing the mechanic how the missing alternator belt also caused the power steering pump to not turn. He caught on quickly and I was able to convince them to just replace the one (alternator / power steering) belt that had just broken yesterday. I asked if they could give me a break on sliding my new AC belt on as well since that belt was already gone and so putting on the new belt should have been a five minute job but they still wanted the original $131 labor cost so I just had the one belt replaced. It took no more than fifteen to twenty minutes. They did offer me a 10% discount when I told them I was homeless and unemployed but it was still over $100. I think a 3/5 rating is very fair.