Cold Stone Creamery

Alfiya Raja

Very disappointed by Dublin Coldstone. Terrible customer service. Messed up my order and were incredibly rude when asked to fix it. The ice cream received was half empty. See the top two compared to the bottom. Having come to Coldstone often in the past I will never be returning.

Bigbeastyjwp

The Ice cream here wasn't bad to me it's the service and attitudes these younger kids carry here at this location. I ordered the birthday cake ice cream, everything was fine about it but the fact that it was only one person working inside of the store while two groups of people were waiting patiently ahead on me and It took 20 minutes to finally order and was frustrating. Then she nicely told us I will be right with you soon. I really love Cold stone ice cream but they have to do much better on their customer service. I ordered my ice cream around 1:30 pm on a Saturday before I was going to the movies and I honestly expected more staff to be working on the weekend.

london

this place was awful. service was mediocre and the staff was incredibly rude and disrespectful to a new girl who was struggling on her first day. i saw one of them take the icing bag for some of the recipes from the FLOOR and continue to use it on a customers icecream like it was nothing. the icecream has ice chunks like it was melted and refrozen and the strawberries had mold growing in the container. horrible place, i wish i could give it zero stars.

Sandhya Kasal

Had a very bad experience getting our favorite signature ice cream here. The staff was not friendly in obliging a simple request of having the apple in the ice cream to be bite size. I used to get this way where ever I have ordered without any issue. They are saying the other stores are doing it wrong by obliging my request as it will melt the ice cream while doing that. I have not had such problem elsewhere. The ice cream didn’t even taste as usual. I have to re-think before going to this store again. If people are okay to get however they serve, then it should be okay. Any slight request is not obliged or answered humbly.