Los Rancheros

Category: Mexican restaurant

Address: 1020 Lincoln Ave, Jacksonville, IL 62650, USA

Phone: +12172435612

Opening hours

Sunday: 11AM–9:30PM

Monday: 11AM–9:30PM

Tuesday: 11AM–9:30PM

Wednesday: 11AM–9:30PM

Thursday: 11AM–9:30PM

Friday: 11AM–10:30PM

Saturday: 11AM–10:30PM

Reviews

MewTwo Creator

Jul 11, 2022

Have only had one mess up in all the times I've been there and it was because they forgot to take something off the plate. Ordered no beans but since I wasn't in the waiting mood that day they didn't charge for the meal. They've always gone out of their way to make sure their customers have a meal to remember. Nothing beats a fresh warm meal that will definitely leave you full after you're done.

Cayla Snow

May 20, 2022

The service is always great, the food is delicious and the drinks are fantastic!

Movin' It with Mel

Sep 22, 2021

Usually really great food, but sometimes drop the ball. This unfortunately happens more than occasionally. They didn't put the black beans in my Ranchero Fajitas again; last time this happened I called, and the lady said they "don't have black beans" - not that they ran out, just that they don't have them. I told her that they're listed in the menu item description, and this wasn't mentioned at checkout when we came to pick up the order. She reiterated that they don't have them. This hasn't changed on the menu, and the last time we ordered it (different day) it was made right. Was not mentioned again tonight. Also, the menu shown online has only one option for guacamole at $5.99, but apparently it's $5.99 for a small guacamole and "$10 for the large size" (said the lady at the pick-up window). So this 6-ounce container is $5.99, but then when I asked, they DO have the smaller size for $0.99 - a 2-ounce. So, for the small guacamole 6-ounce container, we're paying 6 bucks, but the 2-ounce is only a dollar. This is a rip off, cheating the customers. Next time I'll be asking for three 2-ounce containers if I'm wanting that amount of guac. The food is great, but I really don't think I should have to sit in the drive-thru when I pick up my order and open each container to make sure it has all the ingredients listed in the description, nor do I think I should be B.S.ed about the food. I understand that mistakes happen, but please, if you're out of something, let the customer know before allowing them to pay and get all the way home with their food, and please don't cheat the customer on food item sizes, or at least be transparent about the amount we're getting for the money we're paying so that we can make an educated decision about what we're ordering before we place our order. I frequent this establishment as the food is really delicious (usually between $40 and $70 per visit), and it's a healthier option. I don't want free food; I just want to get what I order and not be cheated out of my money. Thanks.

Mateo Curiel

Mar 17, 2021

It was a bad experience! I asked for no oil on my food and everything I ordered was soaked in it. Food was flavorless and cold. Had to throw everything away.

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Questions & Answers

Can I order online or call and pick up ahead of time? Please and thank you!

Zach Booker Scott | Aug 5, 2020
Jason Hutchison | Aug 6, 2020

There is an online menu though ordering is by phone.

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does this place accept american express

Tw1sted Torture | Aug 6, 2018
William Barnes | Aug 7, 2018

I believe so.

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