Costco Tire Service Center

Maegan Cedro

Scheduled an appointment a week ahead of time for a simple tire rotation. Arrived 10 minutes earlier than my appointment and was told it would take maybe an 1-1.5 hours and I’m still sitting and waiting over 2.5 hours later… While the tire service people were nice when I asked for updates after the 1.5 hour mark, it’s kinda ridiculous to wait over 2.5 hours for a tire rotation on a compact car when there was a scheduled appointment.

Carri DeBeaumont

It was ok.the initial service I got when I bought the tires was good. The day of the service which was 2 weeks later, which seemed ridiculous to wait that long once they got them. Then when I call to make sure service was still going to happen they told me appointment had to be delayed a few hours for paving. Then they would not be able to get me in the following day cause they already had appointments. My husband then called and said this all has seemed like someone does not know whatbthey are doing and this needed to be handled immediately. Got to bring the car in Saturday now 1st appointment. Took until noon to get done. Not sure we will be doing our tires there again or not.

Lizzyluvsu2

The worst service in the history of service I rather go to America's tires from now on at least for tires. It was an emergency I had a nail in my tire and I had to pick up my grandma from the hospital. I dropped it off early like 1130am they told they would be turning it in at 6pm I understand appoints are a priority but a simple tire patch in a patch able area is considered roadside assistance should not take more than 15 to 20 minutes. Also considering the circumstances it was an emergency.

Sandra Nallely

Took my car in for a flat tire light indicator (new tires, less than 1yr, basically no quara driving). In at 2pm, customer rep deflected when I asked if they'd also check if rotation was due. Fine, I then asked them specifically to call me if it was due so I could tell them to do the rotation. Customer rep then tells me my car will be ready for pickup after 9PM, twice. At 8PM, I called because I knew they closed at 8:30PM. Rep said they had called me hrs ago, untrue. I pick up my car, no notes on my invoice. They close the shop, I walk to my car, light indicator still on. Call costco mext morning, they want me to bring my car in again to see why the light is still on, check tire pressure, or make another appointment for diagnostics. When they drove my car out from the garage they did not note the light, furthermore, since the rep lied about calling me I lost the opportu ity to have them fix the light issue yesterday. I lost 2 days.