Ferrari of Newport Beach Service Center

Johan Singh

Purchased a pre-owned exotic, and had it shipped to the east coast. The car arrived, but plates/registration had not arrived. After contacting the 3rd party company that the dealer uses for out of state plates/registration, found out there was a two week period from the date of purchase to the time the 3rd party received the paperwork from the dealer to process my plates/reg. There was no explanation as to why there was a two week delay, or a heads up during purchase that there would be a delay. I ended up with a car I could not drive for two weeks. No resolution or consideration offered from the dealer.

sunnywoodside Moran

WOW ! just got my car back from a yearly service maintenance. My spotless beautiful tan interior and engine bay came back with grease marks all over the place! Interior doors - both doors !, seats, scuff marks, engine bay. My commuter BMW comes back cleaner from my local gas station repair shop! WOW! I don't know what to say! see pics ! I paid all that money to have my car treated this way WOW! not servicing my Ferrari there again no way !

Steve Aguirre

Called on a Friday (9/20/19) to see if I was able to get in Monday (9/23/19) morning to get some work done (came in from out of state). Joe the service advisor was able to accommodate me and get me in for a service appointment. Joe the technician was awesome, he did great job on the car. Really great customer service and techs, would recommend them for service. Would not hesitate to bring any of my vehicles here for service. Thanks Joe and Joe for everything.

Eadweard York

BUYER BEWARE ! This is What Happened When My Girlfriends ($340,000 New) Ferrari 458 Italia Spider 2015 Gets STOLEN Because of Ferrari Newport Beach Dealership’s Service Center’s GROSS NEGLIGENCE ! The Service Center Left The Keys in The Car ! On Wed, Oct 18th 2017 a career-criminal wearing a Ferrari coat walked all over the lot of Ferrari Newport Beach Service Center on Redhill in Costa Mesa. He then walked through the employee area, into the lobby past the receptionist. The 458 Italia was inside the building next to the Service Center Offices with the keys sitting on the seat. The thief saw the keys, jumped in and drove away. No one noticed him or the car. The Thief Went Joy-Riding in The Car for 27 Hours Before The Service Center Knew It Was Missing. When We Went to Pick it up No-One Knew Where it Was ! We Were Told That It Is Normal Business For The Service Center To Leave The Keys in Every Ferrari, and Maserati That Is Being Serviced. They Had No Lockbox to Lock the Keys in at the Time The Car Was Stolen. WHAT CAN BE EXPECTED From The Ferrari Newport Beach if Your Car Gets STOLEN From Them...? In Our Case: They Will Tell You They Will Call You Right Back, or Get You an Answer, and It Will Drag On an On. The GM offered my girlfriend A New 2018 Ferrari 488 Spyder at MSRP (Full Price) and she would get it in 6 Months if She ordered it within 11 days ! Awesome ! She Can Now Buy a New Car for $80,000 - $100,000 more including Tax After They Let Her Car Be Destroyed ! Any Dealer Will Give You This Great Deal and You Don't Even Have To Have Your Car Stolen From Them. WOW ! The owner's son said they would also thrown in a Clear Bra, and Paint Protection. Or She Had The Choice of a Used Car that has been consigned to them at a Discount, or They Would Try to Find her a Similar 458 at Their Cost ! We were reminded by the GM how much work he did trying to get her the most money from their insurance which was COMPLETE BS. My girlfriend worked with the adjuster every day and sent her own comps to the Insurance. The GM, and the owner's son kept telling my girlfriend that she got such a good deal and that she got more money from the Insurance for her car than if she sold it to the Dealership. MORE BS ! Isn't that great ! You Get a Check for the Depreciated Value of A Car You Were Collecting, and Never Intended to Sell ! Their Whole Attitude is Ridiculous ! The Owner of the Dealership Never Called Her To Say He Was Sorry, and Did Not Return Her Call ! I am still waiting on the son's calls back on prices for a few used cars that I asked about. Good Luck ! Here is How You Will Be Treated After They Bring You A Loaner: After we returned the Cali-T Loaner my girlfriend received a very disturbing text from the GM that we put 900 miles on his new car, and that we promised not to drive it. Lie ! This was after 21 days of driving with 100 miles of it going back and forth to Ferrari. I guess we were suppose to just look at it in the garage. It amounted to 38 miles a day. Not Unreasonable for a loaner. She had not been paid out by the insurance and was suppose to have a similar 458 for 10 more day before the Insurance even settled. She was not given a loaner for the entire time she was without her car or a settlement check. This is The Worst Customer Service I have Ever Experienced in my Life !! The GM & Dealer turned their Gross Negligence into Our Issue and the owner's son had the nerve to say, "We have to discount the loaner now." HORRIBLE SERVICE ! Their Negligence & Incompetence Caused This Whole Issue. I would be very careful giving them your valuable exotic car to take care of because all you can expect is a NIGHTMARE in Customer Service ! There is No Customer Service & There is No Customer Loyalty ! SPEND YOUR HARD-EARNED MONEY ELSEWHERE !