Wingstop

Category: Chicken wings restaurant in Champaign, Illinois

Address: 512 S Neil St, Champaign, IL 61820, USA

Phone: +12179540352

Opening hours

Sunday: 11AM–12AM

Monday: 11AM–12AM

Tuesday: 11AM–12AM

Wednesday: 11AM–12AM

Thursday: 11AM–12AM

Friday: 11AM–12AM

Saturday: 11AM–12AM

Reviews

Brandon Perryman

Jul 21, 2022

Wing Stop is great! I think they have the best fries in town and their sauce and rub flavors give you tons of options. They have friendly service and affordable prices (especially if you go for 70 cent boneless wings on Monday and Tuesday)

Gray Batt

Apr 23, 2022

Usually I have a good experience at this wingstop. However the cashier on 4/22 with a (blm) black cap is one of the worst customer service employees ever! Makes you wait for no reason and has his coworkers doing all the leg work.

Jessica Parks

Feb 11, 2022

This has been one of my WORST experiences with a "Multi-Million Dollar" business to date. I ordered a meal for delivery. Not only did I not receive a notification email that the food was delivered, but my meal was missing the cheese for the cheese fries as well as my 20 oz Sweet Tea. See pics for reference. The food had sat outside for nearly 30 minutes and was cold. I spoke with an associate the first time I called about it. He was extremely unprofessional, they took no accountability for the mistakes and instead blamed it all on the 3rd Party (Doordash) THEY work with. It doesn't say that my delivery would be fulfilled by a 3rd party. He explained this and said basically there was nothing he would be able to do and that was coming from the manager. I was also told that they individual couldn't call me back because they didn't have my number or contact information. It is on the receipt attached to the bag they delivered. I called back a minute or 2 later because I realized I had not received my drink either. The same employee picked up the phone and when I started talking he placed me on hold. I called back and the same employee seemed confused when I started telling him what was going on. I let him know that he had just spoken with me less than 5 minutes ago and he said oh. I asked to speak directly to the manager and he hung up on me. About 5 minutes later I receive a call from the manager who turned out to be equally as unprofessional, turning snappy and loud. My whole agency heard this conversation, and we will no longer support this establishment, due to their lack of professionalism and horrendous customer service!

Aqueelah Abdullah

Apr 2, 2020

Past experience has been generally exceptional so I loved tipping them but when they messed up they did not follow through on the credit they offered me by claiming their was no documentation and the owner informed them that I had already received it, but how is that if there was “no documentation”???Management was very inconsistent and condescending in their communication when I explained that I never received the credit for my past order and would not provide the date I redeemed the credit. If you have any concerns I highly recommend just calling their Wingstop Customer Service because they definitely know what “Customer Service” means, especially during such a health crisis. I love Wingstop and the experience I’ve received from all locations but this one has highly disappointed me so it’s not an option of mine anymore. I’ve been in Customer Service myself for some time now and they obviously need to hire more personable management and/or adjust their training.

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Questions & Answers

Can you bottle the ranchhh

Anna Bidlack | Nov 8, 2020
Lo Lex | Nov 9, 2020

I don't think so but you can get a very large cup of it.

what flavor of dipping sauces are available?

Anthony Jewett | Aug 6, 2019
Jason H | Aug 7, 2019

Hot parmesan garlic Hawaiian bbq lemon pepper mild plain

I ordered my food and it was almost more than an hour they did not even give me my order well it was cold and no dressing it my second time I order and they should do better .

Suleyma Landaverde | Aug 6, 2018
Anthony Muccio | Aug 7, 2018

Frequently I have seen the delivery guys waiting for several orders before they begin delivering. I'm not entirely convinced that it isn't also the delivery company. As for the food I do recommend ordering everything extra crispy including the fries if you're getting them as delivery.

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