Waterworks Pizzeria & Tavern

Mia Maldonado

My husband and I were here on Saturday, July 23rd. We thought everything went well until the following day when we learned that the bartender gave my husband back the wrong debit card. I didn't think too much of it until we tried to retrieve his debit card. Each time we called the ladies who answered the phone from Waterworks were very rude and didn't give us a direct answer to whether or not they had his debit card. Luckily the gentlemen whose card we had contacted us through mutual friends and we were able to met up with him to returned his card. Unfortunately, he did not have my husbands debit card and so we had to go back to Waterworks to retrieve it. That's when the nightmare began!! The lady (Mar, short for Mary or something like that) was very rude. First, she did not acknowledge our presence whatsoever, then when I got her attention she told me that she was very busy, in a rude tone, and asked if we could come back later or wait until she had time. Really!!! How long does it take to give me a card? We weren't there to purchase anything. However, I agreed to wait since we were there and who wouldn't want there debit card back. As we waited for twenty minutes or so watching her ask other customers if they wanted anything else or another pitcher of beer. Not one customer was flagging her down needing assistance at that time. She was intentionally ignoring us! Really!!! Are we invisible???? I then went around asking other people who, we thought, worked there for assistance. Not until we finally got someone else to help us did this Mar lady turn around to assist us. She quickly open up the register and brought out not only our debit card but two others as well and said "Hurry up! Which one is it? Hurry up, Hurry up!" as she huff and puffed. I identified my husband's card and quickly left. Mar didn't even ask us for identification. I will never step foot into this place again. Service is unacceptable and very sad. So frustrating! Save yourself time and frustration on this place.

Alma Gonzalez

Top notch best time ever..1st time. The pizza is the best that I've had..it's already thin crust half of on mondays.Mondays.. the server Norma..I cannot say enough about..her customer service was on key ever time she passed us. Very attentive. Will recommend..

Sunshine Davis-Ray

First time ordering. We used their website to see prices. We place our order & then was shocked to hear it was a $54 order. What the heck!? I mean seriously update your website. It take a few minutes. I use to run & maintenance my own website, so I know you can do it in 5 minutes. That alone soured our first thoughts. We order the fries. What a HUGE disappointment & NOT WORTH $. I seriously could have bought a frozen bag of oven fries, for what received. I could have seaoned it better, myself. It was just fried & not even salted & the portion was much smaller then the container it came in. So it was a dispointing shock once we opened the box. My pizza was a mushroom and pepperoni. It was okay. I personally dislike when they place topping under the chesse because the mushrooms don't have that cooked taste I like (too wet for my liking). The cheese and pepperoni was under cooked (see photo) you can tell that it is just wet and not crispy.The pizza sauce was great! The crust was lack luster & just like every other dry thin crust, to me it felt like pre-made dough. Blah. The rest of the family enjoyed a meat lover. My kids disliked the crust. My husband loved it. They too loved the sauce (5 star). Over all we felt dispointed because of the bait and switch of the website prices & the fries were just gross & a waste of money. It's pretty bad when the kids won't eat the fries and only have one slice of pizza. I am giving 4 stars because I don't think it's fair if I post lower. This place just isn't what we like, & that is okay. We have our favorites places that are more for their value & they make fries in house. Awesome pizza sauce though!! I personally wouldn't go back. My husband might he loved the crunch of the crust. Update next morning: Both my husband and I are sick to our stomachs. The kids who didn't have but one slice, are fine. It could be a horrible coincidence. 😕

Roberto Martinez

I had only bought 1 bucket and they held my card the entire night. They said I had to return in the morning to retrieve my card because it was out in a safe that only the owner had the keys for. People in the bar were literally closing their tabs and getting their cards back but mine was out in the safe. Ridiculous, ruined the rest of my night. Not to mention the Manager was trying to act tough with me as well. Very poor experience for my first time going.