Bright Now! Dental & Orthodontics

ANTONIO ROBLEDO

Came in at 10am waited til 10:30 to be seen. Then they tell me that my insurance doesn't cover cleaning twice a year, they should of told me that before I came in had to miss work for the appointment. Then they told that the hygienists wasn't there yet. Felt like a waste of time. Oh and they keep pushing me in to buying a mouth guard for $300 which you never use. It was a bad experience.

Jemal Young

I will not be back here. I was a Dental Tech in the USAF for 10 years and worked in every specialty of dentistry. This clinic is not somewhere I would work or get treated at again. First appointment, I walk-in 15 min early and they told me I needed a mask, with no option to provide one (in a clinic -_-). No biggie. I go to CVS across the street, still make it back with time to spare and fill out my paperwork. 40 minutes past my scheduled appointment time, I did not receive a status on my appointment. I go ask the clerk she said maybe another 20-30 minutes they’re running behind. I kindly asked to be rescheduled. Second visit was the first appointment after lunch the following Monday. The assistant calls me back, takes my xrays. Chair side manners/customer service could use a lot of work. People don’t typically like the dentist, so building patient report is important. After having my xrays taken, I waited nearly 30 minutes to see the dentist. She hardly looked in my mouth, but yet had $11K+ in treatment plan. 3 of the suggestions were very aggressive options, even after I told I was not interested, and even challenged her in her diagnosis. The dentist had no chair side manners or even care enough to do a full exam. Mind you my oral hygiene is probably above average, if not better, and they suggested an “oral irrigation” with my cleaning that’s not covered by United Concordia. Not sure exactly why a fancy way of saying mouth rinse would cost me $80 and not be covered under routine care. Then I waited in the chair for another 15 minutes just to be forgotten about by the billing clerk. I had to interject, just to leave. I went to an appointment for 50 minutes, for the doctor to look in my mouth for less than 2 minutes and hand me an $11K treatment plan. I also left without a cleaning. Typically, a cleaning and exam go hand in hand, and those can be accomplished in about an hour appointment. All this to say, I do not share my experience as a Dental Tech with the clinic because I truly want to see how well they treat their patients, not knowing I know how the show should go. :)

Coach Dom Costa

The San Pedro office has been updated magnificently and the always helpful staff was on point and professional! What a clean new facility! Highly recommend!

Roro310SP

Been coming here for years. Customer service is a plus, they treat you l like family. The manager is super nice, I love her. The doctors are the best, down to the DA, I can't complain at all. Thank you