Xfinity Store by Comcast Branded Partner

Steve T

Spent hours on the phone trying to cancel my mobile service and got nowhere. They have no problem taking direct payments from my account, but try and get a hold of a real person and they will waste all of your time.

Tyler Laskowski

Quick turnaround for pre ordered equipment, better than expected. Also, in the five minutes I was there I heard some other customers demand some pretty ridiculous things; someone even tried to setup their home-activated equipment in store. I don’t think I could’ve been as courteous and respectful as the employee listening to all the complaints/requests… explaining that you can’t set up home equipment without it actually being home. That employee should definitely get a promotion or commendation.

Colm McAllister

Real slow internet in Petaluma compared to other areas. I’ve tried everything with them for years, even updated to a more expensive plan. It what it is, if there is something else I’d suggest that. I rely on the Verizon cell phone from where I’m writing this review as I can’t get on the internet at the moment. Good luck

Jim Schroeder

Waited 50 minutes, one person ahead of me. Was there to see about new contracts, 3 people behind me got service first because had trouble with their phones through Comcast. They all got waited on before me. Lesson learned, just tell them you have trouble with your phone, and you can jump ahead on me too. Worst customer service around. Just like their equipment.