Lou Malnati's Pizzeria - Carry Out

Sachin Bansal

Terrible management. Said my order was five minutes away and never showed up. First person said the order was five minutes away. Then the manager when I called an hour later said he had no order. Great pizza establishment, horrible local franchise.

Jose Carlos Lopez

I ordered for curbside a pizza yesterday. The pickup time was over 1:12 minutes later. I waiting in my car for a while. There were at least 6 employees working inside and one customer. When no one came out I went in and waited. After a couple minutes the manager said "hello I noticed you were out there but I am trying to locate your pizza." He then went into the back and I waited at least 10 more minutes when He came back out he had my pizza but no instructions on how to finish baking. He went back again and when he returned I said "I am glad you found the pizza" he wasn't able to find the baking instructions so he wrote them on the box. He said "oh sorry, I had the pizza but was on the phone". I find it hard to believe that he made me wait 10 minutes and didn't have one of the employees bring the pizza out to me. During the 10 minutes I waiting, there was only one other customer who came in, a former employee and she was attended to immediately by another employee. Neither one asked me if I could be assisted and proceeded to talk about their lives, schooling and other employees who still worked at the Geneva location. When I got the pizza it was missing half the salsa. This was a disappointment to say the least.

Robin U

My only issue is that they always deliver early. Today I asked for 5:20pm delivery. Arrived at 4:50pm. It will be cold by the time my guests arrive. This has happened on numerous occasions. So beware of that. Otherwise…best pizza around!

Herman Riddle

Ive gotten pizza from Lou Malnati's for over 40 years and not once have I had a bad meal. Yep not once. On 7/17 I sent like my 200th person to Lou in Oak Park and the family (Co-worker from Texas) did not have a good experience but when "Chris" found out he offered a great caring solution. Thanks Chris. So, naturally I had to check out my own recommendation to be sure their not slacking but I checked out the one in Geneva (the Chicago special) and they knocked it out of the park.😛👍🏻. Now, my family is visiting this weekend from Vegas and we'll head to Lou Malnati's in Oak Park . Hope to see you there. Great Chicago style (tasty) pizza here. 👍🏻