Spectrum

ian panton

Spectrum case #50651862. 04/14/22. I spent 3 hours in store and another 4.5 hours at home online and multiple calls ‘to port numbers from version’ = unable to do so yet today! I was previously told I need to go into store to get correct sim card, as they mailed me the wrong one for only 4g iPhone 6s+. Meli at the counter was great, pleasant, & efficient! As was also Alisa, that Meli had to contact in “Activation department”. We were transferred 3 times to wrong dept before reaching her. I Started on ‘port new number’ last week. Had to wait for new Sim to be mailed. Then followed instructions. The required web activation timed out. Called back. 4 hours later. I was told to go to Store because they sent you 4g card which is wrong for 5G iPhone pro. Went to store and spent 3 hours with shop representative on tier three support. Unable to resolve. I am on call this weekend for heart attacks and strokes. Must have working cell phone. Meli in Spectrum store and Alisa in mobile activation was great also. But I was unable to port over by two previous numbers. Had to leave with old iPhone 6s+ to use. 9 hours spent on my business day. Unable to resolve issue. I would have gone back to Verizon, but requires 48 business hours to re-port back over. Waisted 7.5 hours today trying to port over and activate a must have phone.

Mary Helen Cervantes

It’s a very nice and open store …it has great people that all very helpful !! Their cell phone selection is great!! We can also upgrade/ trade in most phones..come visit us at 6840 Camino arroyo across from Starbucks/ Panera, this picture was taken facing the back of the store.

octavio sandoval

Ordered new service. Technician couldn’t run cable thru the attic. Had to hire a 3rd party to run cable. Spectrum still charged me for service when service wasn’t even connected because tech couldn’t or didn’t want to run wire. Called customer service and they didn’t want to issue a credit. Canceling their service. Unbelievable

D Lopez

Had service installed the same day at two different properties with a morning and afternoon appointment. First appointment went fine and the technician was on time and knowledgeable. Second appointment whole different story. Not the same technician as the morning and he arrives 90 minutes after the appointment window. Worst part, he arrives and stays out in the van for an additional 15 minutes talking on his phone. I went out and asked if he was there to do my installation and told him he’d missed the appointment window. Says he has to make a few phone calls. (Word of advice if you are not ready to start a job when you arrive late to a customers home, find another place to park and get squared away. Not at the customer’s location. It looks unprofessional to arrive late and keep the customer waiting even longer while you sit out side. The technician lacked the required knowledge to complete the installation to my satisfaction and didn’t have the correct equipment to begin with because this was a “business installation” and he was a residential installer with only residential equipment. Had to call his supervisor to come over with the correct equipment which he did arrive with and then left. After explaining to the tech several times that I wanted the network settings configured as the technician had done at the other location earlier in the day he insisted he would not be able to do that. After telling him several more times that I wanted to speak to his supervisor to discuss the situation he reluctantly called the supervisor who then over the phone gave the technician two possible solutions. The first solution was to change out a piece of the equipment which after checking he did not have so on to solution 2 which was to call customer service and have it done over the phone. With a 45 minute wait time and now 2 hours after he had started the job, I ran out of patience and told him to end the call and be on his way. I would attempt to have the situation resolved some other time. I don’t hold the technician responsible for this poor experience but the company management - who sent an inexperienced technician with the wrong equipment to do a job he is unqualified for. This technician’s explanation was the other guy called in sick. If that were the case, the company needs to have better methods for covering service commitments and train all their employees the same. Poor management at the top trickles down = poor customer service and experience. The company doesn’t care because they are the only service provider in the area.