Hilton Garden Inn Wisconsin Dells

Steve Clothier

My wife and I stayed at the Hilton Garden Inn last week and it was an disappointing experience. We had lights burned out in our room, the bathroom fan didn’t work and the fabric chair in our room looked like it was from a frat house with stains all over it. We told staff about it right away and we were given the “ya I’ll check with someone about that”. Then, we came back from a day of sightseeing and our garbage cans were still full and towels weren’t replaced. Apparently, you now have to ask to have this done? We weren’t aware of this new policy and not told when making reservations or checking in. So, we called the front desk and waited and waited for about 45 minutes for someone to come and give us some towels and grab our garbage. After no one showed and staff ignoring our initial concerns I was certainly irritated and walked down to the front desk with my garbage cans and towels. I set them on the floor behind the reservation desk and told the employee that I was appalled by the lack of response to our concerns and that it was the worst experience I ever had at a Hilton property. I had even stayed at this location a few times over the years and it was always a great experience. I went back up to our room and called Hilton customer service to document the concerns we’d had. The agent put me on hold and I assume they called the manager. After about 3-4 minutes the agent came back on and said that the manager was not on site. However, about 15 minutes after this conversation with the agent there was a knock on our door. We opened the door and the individual identified himself as the manager and told us we were being evicted. My wife and I were absolutely shocked and thought it was a joke. But, he was serious and said that I treated his staff poorly, had a fit in front of other guests and threw the cans and towels at his staff, which all are totally false. Was I upset? Yes, but had every reason to be irritated by the lack of response for our concerns expressed from when we first entered our room. This was simply retaliation and handled so poorly by the manager who had received a phone call from the customer service agent and then got a fictional story from the front desk employee and decided to evict a couple who certainly didn’t deserve to be thrown out on the streets at around 11:00 pm. Thankfully, we got in touch with another wonderful Hilton customer service agent who was very apologetic and helpful. She went out of her way and got us a room at a nearby Hampton Inn for our remaining 3 nights. And, this Hampton was leaps and bounds better than the Hilton Garden Inn. It was less expensive, the rooms were so much cleaner and bigger. They had free breakfast and Noah’s Ark passes that were $20.00 less than what the Garden Inn had charged us. I am a Hilton Honors member and was seriously considering finding another chain and canceling my membership. If it wasn’t for the wonderful agent who helped get us into the Hampton Inn nearby I would have certainly canceled my membership and never stayed at another Hilton property again. My suggestion…Do not stay at the Hilton Garden Inn. It may be closer to all of the action, but I guarantee you will not be as happy versus staying at the Hampton or somewhere else. God bless, good luck and safe travels. We hope that no one ever had the experience that we had.

Mufalda Munjak

Could not have picked a better place in the Dells. Right next to Del-Bar for dinner. The room was clean and comfortable. It was busy Saturday night with kids but Sunday was enjoyable at the outdoor hottubs. We were celebrating my 60th birthday and Michelle went out of her way to make sure everything was perfect for us. Cannot wait to come back.

Tracy Snyder

First time ever staying here. I was a little iffy with some reviews I saw but I will say my stay was way better than I had anticipated. Staff was very welcoming and polite. Any questions I had they were quick to answer. I saw a review on staff theft and was rather shocked to read and this made me skeptic but to my surprise I accidentally left my mothers ring, necklace and some random valuables sit out because I thought my husband put them away for me. We were out for most of the day and when we came back everything was right were it was left. Nothing was stolen so I’m relieved about that. I would definitely stay here again. Thanks Hilton Staff for making our first time visit wonderful and also thanks for local restaurant recommendations my picky 13 year old loved it!!

Jason Belt

The amenities are great. They have a nice jacuzzi outside that feels amazing. Our kids enjoyed the pool as well. It was close to everything going on and the staff is extremely friendly. The lounge area has this beautiful fireplace that you can sit around and have a good time. The rooms are exceptional.