The UPS Store

None of Your business

Ive been going to the ups store recently and the girls there don’t even greet you and they have attitude, bad customer service!!

Cat Sario

Terrible service. I mailed my daughter her birthday gift from this store on July 16. As of today, August 10th, she still HAS NOT RECEIVED IT. They have shipped it there, it got shipped back from the receiving UPS store; Capitola UPS shipped it back again. Yesterday the lady at this store said it arrived last Friday at 10:08 am. My daughter went to pick it up, nothing was ever received. So I spoke with the store manager just now, he says it was shipped back to Capitola AGAIN! What a joke. I’m using FED EX from now on.

Rita

The customer service at the Capitola store is excellent. The people are very outgoing and friendly. They let us know the options for our shipment. They are very helpful. Kudos to you all

Judy Garrison

The customer service at this store is fantastic! Every employee is always accommodating and personable. A special acknowledgement to Gabe, as he has been there since I have been utilizing printing and shipping services from this store. Gabe is ALWAYS gracious and aware of everything going on in the store. There is another UPS location that is down the street from me, but I go out of my way when I am not in a hurry to use the Capitola branch.