Buffalo Wild Wings

Nikki Brinkley

I am not usually one to complain about services rendered. I typically enjoy sharing positive experiences to places I've been. But, this was one of the worst experiences I have ever had dining out somewhere. This will be lengthy to cover everything that happened. We arrived at location a little before 7 P.M. The location was very slow and only had roughly 5 tables seated which looked good because I assumed we would receive above average service. After being seated, it took our server 10 minutes to even greet us. Not a big deal as she was finishing up with one of her tables which left her only one other table besides us. I want to add that our server was beyond sweet, and that is the only reason I provided 2 stars instead of one. She started her introduction with explaining and apologizing how short staffed they were which confused me because the lack of guests present in the dining room. We told her we understood and that it was no problem because we are patient. For reference, there was 2 adults and 4 kids each of them over the age of 10. She took our drink order after about 15 minutes in and we also put in for 2 appetizers in order to give her time to catch up. Our drinks came out in stages, only bringing 2 the first trip, 3 the next trip brought by people that weren't our server and that led to me being left without a drink. At that point, we did not see our server for another 25-30 minutes. When she finally came back to our table, I told her that it had been over 30 minutes of being seated and I still didn't have my beverage. She quickly apologized and ran to go get my drink for me. After that, we all placed our actual orders. At that point, we still had not received either appetizer as well, but assumed they would be coming out shortly after she put in our full order. Another 20 minutes went by, and still no appetizers. I was starting to become frustrated because there was no way it takes that long to get an appetizer order (45-50 minutes after ordering them) but we couldn't even ask our server because she was no where to be seen. Eventually she passes by, and explains our appetizers will be out shortly. When she brings them to the table, you could tell they had been sitting under a heat lamp instead of freshly made. As she is setting down our appetizers, she adds that our food is coming out right after. Considering there was a 30 minute difference in the ordering of the apps and actual order that obviously didn't add up. When she brings out our food, our fries are borderline cold and some of our orders are not correct. Simple issues like receiving a dry rub wings instead of sauced. Now I'm ready to speak to the manager, and even saying that makes me cringe. But, this was not some small meal. We already have a bill more than $120 and I expect the quality to match what we're paying. The manager was sweet, and offered to remake the incorrect meals and give us fresh fries. She even said she was going to discount our bill which made me feel a lot better! I go sit back down, we get the fresh fries almost immediately as well as the fixed order which again was confusing because it should take longer to correct. All they did to correct the dry rub wings was to coat them in sauce on top of the dry rub which honestly made them not eatable. We decided to just take the discount and go with it. The manager only discounted our meal $15 which was not comparable to the issues. We didn't even touch 80% of the appetizers or eat 2/6 orders because of the mistakes. I love buffalo wild wings and this was a very disappointing experience to say the least. Not that it will affect them, but we will not be returning to this location!! I just hope other diners receive better service than we did!

Catelin R. Lakeman

We arrived around 7:30 and it took about 10 minutes before we were seated. We were seated and we were sitting there for about 10 minutes before anyone acknowledged us. The young lady got our drinks and our appetizer order and then before bringing us our drinks she came back and asked for our order. The manager was sweeping the floors rather than helping out her staff and in front of me and my in laws she told the waitress that she needs to hurry up and pick up the pace and not to get behind. I felt so bad for the girl because that is embarrassing. Management should have done their part and helped the staff that they did have. We won’t be back…not because of the service or the food but because i don’t want to spend my money in a place that lacks respect for their servers. so from one server to the other do yourself and find another job that will actually take the time to train you and appreciate you for your work.

Timothy Vise

Been craving wings for a couple weeks so drove all the way across town to eat here. Waited a surprising about of time to be seated. No line, just everyone that worked there passed is by while we were standing there. Someone finally acknowledged our existence and seated us. We ordered. Person with me received and finished there meal when the server as passing by said yours will be out in a minute. Never received any refills, never got napkins. Server never stayed at the table long enough for us to be able to tell her we wanted anything since the empty glasses went unnoticed. About another 10 minutes go by when my wings and order of tots came out. Excited to finally have my food, it was cold. Not cold as in not hot as if it just finished cooking. Cold as in, not sure where it was sitting in the 30 minutes it took to reach the table that it could have gotten that cold. Wings and tots both. Obviously wasn't waiting for it to cook. All but had to trip the server to get her attention. Informed her of the situation and asked to pay for the food that was eaten and leave, she asked if we would rather have it remade. My initial reaction was don't you close in 45 minutes, but keeping to better behavior, politely said no and asked again for the check. Paid and now going somewhere so that I can also eat supper.

Jesse Clark

Called a to go order tonight at 11:20. 6 traditional. 10 boneless cheese curds. They said 10 minutes. Did not get our food until 1205. The restaurant was pretty baron. Since we waited so long we decided to eat in the car. They forgot the southwestern ranch and a drink. Food was cold coming straight out of the restaurant. Walked in and got a refund. I understand times are hard. Employees walked around with no purpose: do yourself a favor and eat somewhere else. Also my wings weren’t even tossed and celery and carrots were so skimpy they may as well not have served them.