The UPS Store

Katie Schmaling Allen

The gal helped me pack up three Xmas gifts, priced my options and gave great advice. Thank you! I was there today 12/20/21 at noon.

Isaiah

I don't get a lot of the bad reviews, I've only had good customer service here. I believe a lot of the reviews are classic JOCO entitlement. The staff is friendly and helpful. This type of business the customer has to come prepared. If you put the wrong label on your package chances are it's going to the wrong place. All shipping services have long waits, as they have a lot of information to enter so this isn't a place to go if you're in a hurry. Sometimes packages get lost or damaged in the shipping process, the staff at the UPS store has nothing to do with that. Lastly, don't call ANY store with specific, time consuming questions.Most stores do not have the staff to spend 10 min with you on the phone answering a question that you could have googled if you weren't lazy. While they're listening to you ramble they have a customer in their face who will leave a 1 star review because it took so long. If you're realistic in your expectations then you will be pleased with the service they provide.

Kevin Wahaus

I've been a mailbox customer at this location for about a dozen years. Recently, I was on the phone with them trying to track a package. I had a few questions, so it was taking a couple of minutes. Wasn't long until the manager(?) got on the line and said they had to hang up, because they had customers in the store. So I guess paying $300 a year to have a mailbox doesn't qualify me as a customer?! Other than this once instance tho, I've had no complaints and they have always been friendly when I'm there in person.

Lee Brown

This used to be a good location. Sadly, over the past month we've noticed that the staff is becoming surly and condescending. Also, unfortunately, they have made some mistakes in shipping & labeling, so I no longer trust this location. I noticed others are posting about them charging for Amazon returns even as Amazon instructs customers to drop off items without any fees. Are they pocketing these extra charges? It's a bit much.