The UPS Store

Category: Shipping and mailing service in Overland Park, Kansas

Address: 11936 W 119th St, Overland Park, KS 66213, USA

Phone: +19136631095

Opening hours

Sunday: Closed

Monday: 8:30AM–7PM

Tuesday: 8:30AM–7PM

Wednesday: 8:30AM–7PM

Thursday: 8:30AM–7PM

Friday: 8:30AM–7PM

Saturday: 10AM–3:30PM

Reviews

Katie Schmaling Allen

Dec 20, 2021

The gal helped me pack up three Xmas gifts, priced my options and gave great advice. Thank you! I was there today 12/20/21 at noon.

Isaiah

Apr 8, 2021

I don't get a lot of the bad reviews, I've only had good customer service here. I believe a lot of the reviews are classic JOCO entitlement. The staff is friendly and helpful. This type of business the customer has to come prepared. If you put the wrong label on your package chances are it's going to the wrong place. All shipping services have long waits, as they have a lot of information to enter so this isn't a place to go if you're in a hurry. Sometimes packages get lost or damaged in the shipping process, the staff at the UPS store has nothing to do with that. Lastly, don't call ANY store with specific, time consuming questions.Most stores do not have the staff to spend 10 min with you on the phone answering a question that you could have googled if you weren't lazy. While they're listening to you ramble they have a customer in their face who will leave a 1 star review because it took so long. If you're realistic in your expectations then you will be pleased with the service they provide.

Kevin Wahaus

Dec 23, 2020

I've been a mailbox customer at this location for about a dozen years. Recently, I was on the phone with them trying to track a package. I had a few questions, so it was taking a couple of minutes. Wasn't long until the manager(?) got on the line and said they had to hang up, because they had customers in the store. So I guess paying $300 a year to have a mailbox doesn't qualify me as a customer?! Other than this once instance tho, I've had no complaints and they have always been friendly when I'm there in person.

Lee Brown

Jun 3, 2020

This used to be a good location. Sadly, over the past month we've noticed that the staff is becoming surly and condescending. Also, unfortunately, they have made some mistakes in shipping & labeling, so I no longer trust this location. I noticed others are posting about them charging for Amazon returns even as Amazon instructs customers to drop off items without any fees. Are they pocketing these extra charges? It's a bit much.

Thanks! Your review is awaiting moderation.

Questions & Answers

Does the UPS Store face 119th Street?

Scott Walker | Aug 27, 2020
Rebecca Kite | Aug 27, 2020

Yes it does. It faces south towards 119th street.

Do you laminate?

Dennis Huber | Aug 28, 2019
The UPS Store | Aug 28, 2019

yes

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places