Appliance 911 Repair Olathe KS

mikedev

Matt took care of our dryer and replaced the motor. He was professional and punctual, but also went above and beyond to fix it despite some issues. He had to get another part to complete the job on the day the motor was to be replaced, so he stayed late after hours to complete the job. Most people would have chosen to come back the next day. I’d highly recommend 911 Appliance Repair and, especially Matt!

BHne4th

I highly recommend Appliance 911 if you need appliances repaired!!! Been having problems with my refrigerator not cooling. Matt found the problem quickly and got it fixed! He is very knowledgeable and explained what he was doing. He even gave me tips on the dishwasher, what to buy to clean the refrigerator compressor, garbage disposal. Very, very polite and professional man. I am definately going to use Appliance 911 again. Matt is the best!!! Thanks so much!!!

Sean Robinson

UPDATE: Turns out that Old Republic will source parts from elsewhere if they can get it for cheaper even if it means that the part will take several days for it to arrive. And whilst the part is in transit, they'll tell the client and other users of their warranty that the paperwork had not arrived. I was contacted by the owner and informed about these policies and he's doing his best to make it right by me since these events transpired. I'm annoyed that it all happened, but I'm thankful that my cries did not fall on deaf ears and that this matter is going to (hopefully) be resolved soon. ------------------------------------- I needed an AC repair done and had a warranty through Old Republic. Old Republic contracted them out to my house and told me that they need authorization before repairs or replacement for the unit. They claimed to have submitted it on the evening of Wednesday. Monday of the following week, I was told that they hadn't submitted the paperwork. Old Republic tried calling them but couldn't get an answer. I asked Appliance 911 and they claimed they submitted the paperwork, but wouldn't answer calls or emails from Old Republic. It's now Thursday evening and they were supposed to call Old Republic about it, but I doubt that's the case. I'll update accordingly if they actually followed through with it.

Jeremy S

Update: the response below is full of false information and at no point was I contacted by anyone from this company or told about a back order. The fridge was also not diagnosed and the tech was going to replace the wrong part. I contacted the Repair Shack on Monday and by Friday the same week they diagnosed and replaced the correct part. If you need you appliance fixed contact the Repair Shack. This company just blames the customer if you leave a bad review and have no idea what is going on in their business. I would love my service call money back but seeing the response that won’t happen. Worst customer service I have ever experienced. If you want poor or no communication go with this company. Our freezer has been broke for 6 weeks and the lack of response from them is astounding. They have the technicians manage the customer communication, in my experience technicians are great at fixing things not managing a business. We have called the technician and office multiple times and we get no response every time. From talking to the office lady she seems frustrated and it sounds like this is a common occurrence. She told me she was going to contact the owner and I was not surprised when I received no call from anybody and ultimately had to call them back three days later. At this point I just want my money back for the service call but I’m guessing they won’t answer the phone. I am sorry to anyone that decided to do business with these people.