Address: 217-219 N Queen St, Lancaster, PA 17603, USA
Phone: +17172993600
Sunday: 10AM–7PM
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–8PM
Friday: 8AM–8PM
Saturday: 9AM–8PM
Deedee Marie
This is the worst Subway I've been to, they are always short staff and run out of bread and blame the previous shift, Not sure if this is at all subways, but this has been my experience on N Queen. Also I want to mention the woman who has been working Sundays, she has dark hair. She is so darn rude, and gives you attitude all the time. I kind of thought she had issues with "who I am"
Anayah Pacheco
It’s always something at this location. Angie (the manager) needs fired ASAP!! Extremely rude to customers and racist! Made a black man provide proof of purchase for an online order but let several white customers grab their sub and go, no question!! When the gentleman questioned the bias she responded with “I don’t give a shit”. Shows bo care or effort for the quality of the food. Now Sylvia, lovely lady. SHE should be the manager.
Rose Marie
I just want to say Silvia is amazing. She made mine and my husband's day. Aside from being energetic and sweet. She's thorough! I also appreciate her demeanor handling a Karen that was making her job extremely hard. Silvia did not deserve that treatment! However she rose above and held her composure, and that speaks volumes. Your boss should be very much applicative of a model employee as yourself! Take care until the next time.
Courtney Michelle
been to this location a couple times . Had amy before always had good experiences with her . Was always nice to me . Came here for lunch before heading to work . At first things were going well was nice and patient with the older subway staff member with glasses . She ran out of ones . She asked if we had any , she was alone by herself . I said no just my debit card . She went in the back and got the cash and put in the register . I told her no worries I also work in retail so I understand. I paid for my meal and I was generous and left a decent tip . I sat in the back with my food near the bathrooms . I ate my food . After I finished I threw my wrappers away in the front . And went back towards my stuff near the bathrooms and she asked me “can I help you ma”am. “ ?? And I said “I’m going to use the bathroom quick “ She said “you can’t do that unless your a customer “ I said to her … “I literally just bought a meal here from you…” she said “okay… I didn’t recognize you “ and I walked to the bathroom . (How did you not recognize me … I understand you get busy but dude you had to have seen the wrappers in my hand .. smh ) she was saying some stuff to other customers as I was walking towards the bathroom mind you …. Anyway I come out of the bathroom and I show her the water bottle and my card and I said … seee it was me , I did buy a meal . She said “I apologized 3 times . Stop taking things so “personal” . I thought to myself you know what I don’t have time for this I have a job to get to this lady is not worth it . I rolled my eyes and left . And she said something smart as I was walking out the door … go figure !! She is plain out RUDE ! Most of them expect for Amy is RUDE ! Amy was my only decent experience there and the guy who I think is the manager or the owner . I get you can’t control customers . But get ahold of your staff …. never going there again …. Horrible customer service !!!
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I am unable to remember for sure, but I think they might have had a chicken salad sub on the menu for a limited time several years ago.
Yes. I've experienced same things in many diff restaurants. I think because of all the recreational drugs, etc. I agree. But I have mixed feelings. Because many folks do illegal things in their bathrooms or mess up the bathrooms. This behavior ruins it for those of us who don't do things like that nor disrespect their store. Yes...I totally agree. Although, the staff gets frustrated with many of the public's behavior over usage of restrooms, there is NO REASON & IS INAPPROPRIATE BEHAVIOR for Amy STAFF to come off as such!!! Not professional nor cool at all...!!
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