Address: 14105 Marshall Dr, Lenexa, KS 66215, USA
Phone: +19138888028
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Tom Meier
Would give zero stars if I could. I have interacted with thousands of businesses in my lifetime and can't think of a worse experience than dealing with Ferguson. Absolutely terrible customer service. I realize there are supply chain issues, but the communication and responsiveness of employees should not be affected by the supply chain. Quite frankly, the employees here just don't care. I am so looking forward to the point when the remodel craze dies down and Ferguson is dying for business, rather than acting like they are doing you a favor by doing business with you. In short, do NOT order appliances, fixtures, lighting etc from Ferguson. I can promise you that you will regret it...
Linda Nicholas
If I could have gave no stars I would have. The end of August I ordered all new appliances for my new house. Frigidaire Galaxy refrigerator refrigerator Galaxy microwave Frigidaire Galaxy electric stove washer and dryer all Frigidaire. My appliances were delivered mid October. Closed on the house November 5th. So on on December the 20th I went to cook something in my oven and my stove won't come on. Call factory direct next business day. Talk to a service person, told us that they will get in touch with us. So around January the 10th we get a call from factory direct about a survey on the stove. Let them know that no one has ever called us back regarding the stove or it came out to check on the stove. Today is January 25th factory direct was supposed to come out and take a look at my stove between the hours of 12 and 4:00 and no one has showed up. I'm really upset because how do you do warranty on the stove that's not even 3 months old. This should be a replacement.
Melinda Houttuin
For the record, I'm sure the actual company is great, however their ability to hire competent people in this day and age is the reason for such a low review. We were directed towards Factory Direct because of a certain surplus in an appliance. Upon arrival, we were told that we would not be able to pick up the appliance due to no employees working in the warehouse. We were told we could not load it ourselves and the employees on the floor could not do it. An easy sale that would of been profitable, resulted in a no sale and us driving to a mom and pop shop. Hire people willing to do what it takes to make a sale.
Jackie Jacobs
Many thanks to Aaron Starkey for making my appliance selections for a new home easy! He is very helpful and knowledgeable. Large showroom with many choices! I would highly recommend Factory Direct if you need new appliances!
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"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."
You may initiate a return for a defective item within 180 days of receipt for a full refund.
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We must prioritize protecting the health of our associates, our customers and our community; therefore, this showroom is honoring appointments only at this time.
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