Clothes Mentor Charlotte Arboretum

Melanie Baker

Went by three times to drop off items only to find out they decided not to do drop offs that day. Finally dropped off to then find out when I drove back they weren't taking jeans and the whole thing was a waste of time. Maybe it would be helpful to let people know on your website bf they waste their time and gas.

Sydney Lark

I’ve been shopping/selling at clothing retell stores since high school. I’m used to clothing resell stores being picky, but they are a different type of picky. I’ve heard a lot of rumors about this store and how they tend to be stricter against a certain demographic. I wanted to give them the benefit of the doubt. In the Winter, I took a box of winter clothes that were clean, gently used, some even with the tags still on, and in season. They gave my box back and took one brand new denim dress that I had bought 2 weeks prior and was also on the very top of the box. They told me my other items had too much ware or were out of season. I had dropped off a big box of clothes and left thinking it would take a while, but they texted me that they were done “looking” through it 10 minutes later. I could 100% tell that they did not go through the items in my box. Next time, I looked through some of the items they sell on their website and compared that to the Coach purses that I was looking to get rid of. They have purses they’re trying to sell online that are clearly dirty and have been around the block a few times but even my Coach purses that were bought within the last couple years and had little to no ware (no cracked leather, no dents, clean on the inside) weren’t accepted. So, that being said, the employees are either very lazy, very picky, or very biased. Either way, don’t even bother bringing in items that weren’t basically bought yesterday with the sensor still attached.

keasja badazz

If you’re not white don’t even bothering coming to this location I went to sell AUTHENTIC gucci shoes which were already authenticated in another store with the SAME machine they use, to be told I needed a receipt to sell my items as if it were actually NEEDED because they couldn’t find a receipt and didn’t even bother to look in my bag or my stuff because if they did they would’ve found everything that was needed to verify! They didn’t want to look nor sell my items maybe it’s hard to believe these days that ANYBODY can afford GUCCI!

Jaxon Augustine

I brought two bags of clothing to Clothes Mentor, I had folded each item and had them neatly stacked inside.. Upon returning my items back to me every single item was shoved back in, even the leather jacket was treated poorly. It’s about customer service, I didn’t expect to sell all the items but I certainly didn’t think I’d receive my clothing back in a heap..