Amato's Auto Body

Patricia Perez

My review about Amato's Auto Body's customer service, lifetime warranty, and overall ethics. Over the years, Amato's Auto a Body shop has performed minor cosmetic repairs to my Audi and Mercedes Benz. I've interacted with their administrative staff, their refinishing team, and owner. My experience with Amato's Auto Body was positive, until a repair they performed to my Mercedes Benz presented issues, and I inquired with Brian White about scheduling an appointment to review my concern and warranty on their work. The call to Brian was not well received. He quickly dismissed me, then called back a few minutes later to apologize for his rude behavior, justifying his attitude by feelings of frustration towards my vehicle, and blaming Mercedes Benz for the issue. He assured me that he would follow up, and never contacted me again. My experience with Brian White, and vehicle concern were brought up to Amato's Auto Body's owner, Paul Amato. He took my call, listened to my concern, put me on hold, and came back with a conclusion that Brian had "googled" my concern, and redirected me to the manufacturer and dealership. A google search, such as the one Paul Amato cited, is no way to diagnose a vehicle, but it is the excuse Amato's Auto Body gave me to not follow through on their warranty commitment, and to blame others for an issue with a part of the vehicle only they have worked on. Amato's Auto Body advertises its certifications and training to repair high end vehicles. However, my experience has been that they do not share the same standards and values as those companies that they intend to associate with. To this day, Amato's Auto Body has not thoroughly evaluated the concerns of the repair work to my Mercedes Benz. A job that was handsomely charged for, performed poorly, and never rectified, even though they were given every opportunity.

joe s

Amato's raises the bar when it comes to customer service, Professionalism and work Quality. To say they roll out the red carpet is an understatement. I got my Tesla back in better condition than it was new! Mike and Renee were awesome! I Highly recommend!

Andres Leschziner

I wish I could give them 0 stars for poor customer service and gouging, so take this as a begrudging 1 star. My wife and I brought our Tesla Model 3 for an estimate because we had scratched the side of the car in the back. Fixing this would require changing a whole panel. We talked to someone at Amato's and told them our insurer was Liberty Mutual. They said that was OK and that the estimate was $13,000. We started the process with the insurance, which took a couple of weeks, and then called Amato's to make an appointment to drop the car off. That's when they told us they didn't work with Liberty Mutual (?). We started looking for body shops again and ended up taking the car to All American Paint & Body. They did a great job for $3,000, less than a quarter of what Amato had quoted us. Stay clear of this place.

Scott B.

I'll start by saying I'm VERY picky. I work in the auto industry and also consider myself to be a perfectionist. When my car was hit I called around premium San Diego area dealerships and found Amato's was clearly considered the best, which led me to doing business with them. Every step of the transaction was fantastic; they are a well-oiled machine, a really impressive operation. Communication was friendly, informative, frequent and precise, repair time was reasonable, price was reasonable, and the interaction was a complete pleasure. They ended up repainting the car (which is a very complex pearl white) and with an extremely well-trained eye I cannot find any evidence the car was in a collision or repainted. Everything was so fantastic I felt I owe it to them to share my experience.