Firestone Complete Auto Care

Chris Floyd

My 86 year old grandmother has used this place for 12 years. She took her only vehicle in for an inspection and they called her and said the car needed $2,000 worth of work she said ok, one of those repairs was a Firestone tire. All that said her car is kept in mint condition she got the car back and it's not a Firestone tire and it's leaking power steering fluid so she called Joe and Mike and they were very rude so she called customer service and the GM called and he was very rude. neither of them would fix leak they caused.Car was fine when it was dropped off for inspection. we only asked that they would fix the leak we are in the process of starting a lawsuit against the company

Gillian Moore

Overall, a very unpleasant experience. I had an appointment at 9, yet I had to wait around until someone clocked in to work with me. I was told I would be getting an engine diag, but when I arrived to pick up my car 4 hours later, they had performed an ABS diag as well without calling me, and then charged me nearly $200 for something that I could have gotten done for free elsewhere. I was also not told what that would cost ahead of time, and the quote they gave me was different from what I was told on the phone. I went here because my personal mechanic was too busy, but my own mechanic made time for me after I told him what Firestone charged me for a diag. He said I'd been scammed. The workers I spoke to were nice but unprofessional.

Austin Allen

I just have to say my reason of appreciation and gratitude to this company and the line of hardworking people who make this place of business what it is was reminded today through proper communication and a thorough examination of the billing on the service done on my vehicle. Mike the service manager, who is extremely pleasant to work with, noticed something wasn't quite right and made sure it was rectified. Honest people and great service at this firestone location!

Tyler Alexander

Yesterday, the starter in my car died very suddenly after I tried to get it tested at auto zone. I assumed that’s what the issue was but wanted to get it tested before I paid for a part I didn’t need. Almost every shop was closed or closing considering the fact that it was a little after 5pm. Mike was extremely helpful with getting me in before the store closed and had my car fitted with a new starter in no time. I am very happy with the service Firestone provided to me. Thank you!!