Cartier

Val Z.

Came in here to service a ring. They only do cleanings here, everything else is shipped to New York and takes ages. Figured I’ll go to the New York 5th ave location myself. All the staff can’t be bothered with anything, prying eyes and attitudes are all you’ll encounter here. Don’t expect European service

Nicole Ashly

Editing after business replied: I’ve reached out on Yelp and your customer survey and given my contact info and was not contacted. When I call I’m place on hold. I love Cartier. I love their bracelets and collect them. But when I tell you I absolutely hate coming into this store. The employees are rude and honestly I feel like I'm at a mall jewelry store. I came in to pick up a love bracelet I had shipped to the store. They had no box, no bag. I had to ask for a certificate. I even had an appointment and they were still clueless and couldn't find the bracelet. At no point did I get offered water... anything. They just let me sit there. When I did get my bracelet I asked for a cleaning kit. They said they had none. I had no dust bag given to me. It was worst experience. From now on I will buy online or at a different store. What an awful experience that should have been luxurious. Corporate needs to take note, it's a bad look. It used to be such a fun event to go treat myself to a nice piece of jewelry. Also just an update and further proof of their awful customer service there hasn’t been a single follow up or apology from cartier.

Pre Gov

Had a terrible experience at the BH store recently. I’d made an appointment with an SA since it was first time at this store. I was flying back to Seattle that evening. I purchased the Love Bracelet and when I got home, realized that he had given me the incorrect box for the bracelet (it did not have the space for the screwdriver) so I’m assuming it was a JUC box. Also, the screwdriver was thrown into the bag, and was dirty and scratched (so clearly used). I’d already returned to WA and since there is no Cartier in WA state, I was told there’s nothing they could do! Shocking for such a high end store!

Rosa Garcia

Had a great experience at Cartier. Made an appointment to purchase the love wedding band. The SA was nice, and helped me purchase and get it engraved. Everything went smoothly and picked it up a couple of days later. I got great customer service. Would definitely check out this location again.