Andy's Hardware

Hector Barillas

Excellent customer service but it sucks when you return items and they take 20% restocking fee for debit/credit card payments. And yes there is a paper sign posted on plexiglass but still unfair to steal 20% of my money. I will just go to HomeDepot next time where they don't charge a fee for returning items.

Reverdia daRiverWoman

great selection, comparable prices & misc merchandise for the customers to peruse !

123can “123canyouseeme?” youseeme

Has many different useful tools and employees are very helpful. Everything is very neat and clean. Go here for just almost anything. 5/5

Adam Marcus

Today (12/4) I went to Andy's Hardware because it was the neighborhood hardware store looking for a wall furnace piece. I found a replacement thermocouple -- they sold it for $69.99. Their product was marked as a "universal pilot igniter" but it's really just a thermocouple or thermopile... When I bought it, I had no idea this product generally costs $10-20. I found and provided a photo for the same product sold by amazon for $17.99 in this review. When my dad told me that actual price range, I figured they must have made a mistake. The price was handwritten on the package, so I didn't want to believe they ripped me off that bad. I just called and spoke to the cashier. She remembered me and told me it said "69.99" on the box so that's what she put. I agreed and explained that I was asking her if it was possible that whoever wrote that made a mistake. She switched me to someone else. That representative was terrible. She told me it wasn't a mistake but she didn't set the price. So when I asked if I could speak to the person that does set prices, she said "well she's not here" (referring to the manager). I asked when she would be available, I got a response "she's on vacation for two more weeks". She basically said it was my fault for paying $70 and that I should have not paid -- which is valid, but I obviously didn't know I was bout to over pay by 2-3x ... I think it wouldn't hurt to have verified that's actually the price they charge to people AND to listen to what I was explaining... But this rep got really rude and wanted nothing to do with me. I asked if I could get the manager's name so I know who to ask for in 2 weeks when I call back, but the rep told me that I was asking "too many questions". I then asked if I could get her name so I could explain to the manager that I already spoke to someone today, and she refused... She also would not give me the cashier's name who I spoke to earlier. I will be calling back to see if the manager would consider a price adjustment.