Carolina Coach & Camper

Barbara Wilkie

We bought a 2022 Olympia The sales aspect of buying was good, pick up was a different story. Camper wasn't clean, windows dirty, one still has 3year warranty sticker. Gas hot water heater has a fault, drawers hard to shut, bathroom door doesn't fit flush when closed. Black and grey tanks were both around 2/3 full. Pretty sure the distribution hitch isn't supposed to be installed with slide out open.. with that being said, when hifch install was completed, as we were getting ready to leave thinking we were all set, we had to close camper ourselves

Michael Herrboldt

Was working on a purchase with Jay, who was very professional and worked hard to help us with our purchase. However, we decided not to buy the unit we were looking at and requested our $1,000.00 deposit be returned. This led to a display of anger from the "General Manager" at the Conover location. He even went so far as to tell me not to come back! I will be purchasing a new unit however, certainly not from this location. Nice to have a reply from Carolina Coach and Camper, the point being that from my perspective I did not ask for the "hold" on the unit. It was offered to me and explained that it was a service to customers who lived a distance from the dealership. I was told that if the unit upon inspection did not meet with my expectations my $1,000.00 deposit would be refunded and it was done so promptly. Any preparation prior to my arrival to get the unit prepped seems to be a normal cost of doing business. I pulled my current unit from TN to the dealership in NC, had my title with me and funds to pay the difference. Clearly, I came prepared to deal. Even looked at other new units and was giving one serious thought. Not to worry though, I have purchased another new unit from a dealership in TN. Because of receiving a reply from the owner of Carolina Coach I have adjusted my review to 3 stars from the previous 2 stars.

Blessed Mom & Wife

Great customer service! Everyone was so nice. Purchased a used RV from them and I love it! It runs great and in great condition! Thank you Carolina Coach & Camper! You have made me very happy! Can't wait till the summer to go on my first RV vacation!

Kim Hodgson

Spent a couple hours with Sales Rep Ray. Excellent knowledge of their products, patient and attentive to our needs. Very professional and helpful. As a new rep of less than 3 months Ray gets a 5 star from me. The dealership rates at a 3. Upon paying a deposit to hold the RV we scheduled a time one week out with the RV specialist upon pickup to go over the operation of the RV. We were informed by the manager that the unit would be thoroughly checked over and tested through 3 cycles on the refrigerator, heating and cooling system. Upon delivery of the RV during our walk through we discovered the holding tanks were not empty. The dealership was going to send us away with contents in the black tank. Its winter time and we have had below freezing temps. We insisted the tanks be emptied at the dealership where they have a dump station. A tech told my husband just to add a couple bags of ice to the toilet to dislodge what may be effecting the tank sensor and dump it later. We absolutely were not ok with this. Today at home we discovered the fresh water tank was full. My advice to anyone is do not pay for your Rv or submit a review until this service department completes all the tasks promised.