Holiday Inn Express & Suites Christiansburg, an IHG Hotel

John Hally

I have been a IHG member since 2007 and have stayed at many different hotels around the country including several IHG hotels. My experience at IHG hotels has always been good to very good. They have always been clean and safe. In the past three months I have stayed at 3 different IHG hotels in 3 different cities. The first 2 were very good. The last on Holiday Inn Express in Christiansburg, VA was very concerning. Upon check in we were instructed that "due to covid" there would not be any room housekeeping services during our stay unless we requested a specific service. Then they gave us a slip of paper to fill out if we needed anything and to drop it by the front desk. This was the first time we encountered this request, but agreed. When we started to unpack our belongings in our room we noticed that there weren't any liners in the waste baskets!!! So I dutifully filled out the request form and stopped by the front desk on our way out to explore the area. A very nice woman assisted us while another woman was working on the computer next to her. After she read my request she informed my that she didn't know if it was covid protocols or a supply chain issue, but they haven't had any liners for ages. She said they were completely out of liners. She was very professional and polite, but I had difficulty accepting her response. So I told her that if it was a supply chain issue there was a Target down the street where they could purchase some. On the positive side the front desk was very polite and the bed as usual was very comfortable. I have been in contact with IHG Guest Services and they are working to resolve my concerns. My husband and I just felt that public health was a top concern at ALL IHG hotels, and they were all accountable for the same standards. Unfortunately, the IHG in Christiansburg, VA fell short. This review is looking pretty epic! Nice! Post Review

John Coakley, Jr.

Good stay at a nice hotel. We stayed here as we traveled home from PA. The staff was polite and helpful. The room was really nice. And, the breakfast was one of the better I've had at a hotel. I would stay here again based on my experience.

Ramona 12

The room was nice and met all basic expectations. The breakfast buffet had wide variety of options and the hot food was hot. The staff was very friendly and quickly accommodated our requests for additional towels and linens.

Cyndi B

We stayed in Room 114 on February 19th 2022, First we noticed that our curtains wouldn't close and being on the ground floor facing the parking lot, we unpacked our suitcases and stacked them to close them as best we could. The bathroom is definitely just cleaned minimally, mold and hair on floors and base boards BUT the real kicker NO HOT WATER. Of course I noticed this around 5am, dressed and walked to the front desk he said give it 15 minutes and try again. We let it run for 20 minutes and just cool water. It was miserable. Not what you expect from Holiday Inn at $150 a night. Still waiting on management to call me.