Verizon Authorized Retailer - TCC

Bill McEnany

I arrived and 2 employees were working with others. Then a woman came in and then a 3rd lady. Out of the back came an employee who started working with the third woman,who arrived after I arrived. He did not ask who was next, just went to work with her. Upon finishing with her, he stated out loud he was going back into the employee area. Only effort was to leave properly. 15 minutes later one employee finished working with his customer, and another couple walked in, and walked right up to him and he started working with them. No acknowledgement of any of us by then 3 customers, who had previously arrived before the couple. Within 5 minutes of the couple arriving and receiving immediate service with no acknowledgement to us, the employee came out of the back and asked if he could help me, which fortunately I was the next customer that should have been asked. But he didn't know that, just asked what I wanted. Upon completion of my brick purchase, I asked about the lack of consideration of working with the next customer or at least asking who was next? He said, "it didn't matter, it was common around there!!!" AMAZING RESPONSE. When I asked about the couple that the other employee began working with when there were 4 other customers standing there, his reply was, "they may have been a previous customer!" Again when I asked if that was true, wouldn't it be courteous to say that to us waiting, he replied, "it happens..." I walked out in amazement, if I ran my business like that I would be out of business. Guess when you're a national company, you don't teach or aren't concerned with "Customer Service," you have lengthy contracts and customers can't get out easily so take advantage of customers and "it happens, around this site" ... in Grants Pass, Oregon for sure. The employees know their phone business that's not the concern, but to just not to make an effort or engage in "customer service, Verizon is Unfortunate." SO SAD and MADDING TO SEE...

Taylor Holverson

Justin was a huge help setting me up with my new iPhone. I haven’t transferred phones in a long time and was nervous to get a new phone. He made the transfer process seamless, quick and easy. Thank you Justin for all of your help!

Shirley Criswell

Javier was very courteous and knowledgeable. I enjoyed working with him. He was very explicit as to what everything would cost and how much my new bill will be as compared to the old bill. I would recommend him very highly. Thank you Javier.

Justin Brunnemer

I forgot to write a review for a great sales representative. Kacy was super awesome and super helpful. He managed to help me figure out if my current phone was able to snag a special promotion getting me the best deal possible. Thank you so much to kacy and the Verizon tcc team for superb service! 10/10 recommend!