Jiffy Lube

Joe Fusaro

Just had one of the worst customer service experiences at Jiffy Lube. I am a senior, living in Sun City. What broght me into this location today was a coupon for a $19.95 Signature Oil Change. (Clipped from the front page of the Arizona Republic (valid to Aug 3rd, today is July 31st) I am a retired business executive, most reasonable people would agree there are costs of “doing business” 1. labor / 2. Materials Would you agree? I drive Lexus ES350, I like to use an OEM Lexus oil filter, also I’m a long time Pennzoil Platinum full synthetic kind of guy. When I pulled in I told the associate I had my own oil & filter in the truck. The associate told me the cost was $42.95, I told the associate I had a coupon and asked if I could I’m use it. The reply was “no problem” so far so good right? Wrong !! At time of check out, the same associate told me they were unable to honor the coupon as I had provided my own Lexus filter. Wait a minute ?? Jiffy Lube ?? Ok your company SAVED money as , I used my own oil & Filter. Jiffy Lube, please honor your valid coupons, show consideration for senior customers on a fixed income. I am going to share this experience with all my senior friends at there recreation center and church. I will not be back and I’m going to make it my mission to share this experience with everyone I know.

Ziggy Onestep

The absolute WORST JiffyLube I have ever been to . They charged me $57.95 for a regular oil change. They did not check my tire pressure or my air filter. They took SO long and I was the only customer. Too much chatting and smoking!!

Kelsey

My boyfriend took my car here to get an oil change, and one of the workers stole the Raycon headphones from the keys. Manager got defensive and said other than accusing his guys and being short, they didn’t have the headphones. DO NOT GO TO THIS JIFFY LUBE.

Andrea “Andee” Ames

Wow the fastest service! Thorough and had everything. We always travel with our own oil and filter but I don't even know if we needed it there. When every RAM Promaster delear in the Phoenix area has shut down express oil changes head to this Jiffy Lube!