Star One Credit Union | San Jose

Rosemary Burton

Marina is amazing! She knows me by name! 🥰 She always knows how to put a smile on my face! She engages with me and other clients in line making me/us feel welcomed. She asks about my day and family. She is the reason I enjoy coming to the Star One Credit Union location in Santa Clara!

Victoria Cairns

Employees Are Kind & Have Great Customer Service. I Prefer This Star One Location Over The Blossom Hill Location.

iaroslav Kalytiuk

I came here to pay for the rent (land lord holds account here now), but unlike normal financial institutions (or even coffeeshops), this one does not accept debit cards!. They said "we need cash or money order from your bank", ok I showed cash... now they said: "yet we need you to fill out this A4 paper form and your ID", ok i gave them EAD card, then they said "we need something else, like passport"... ok i gave them my passport, and again they said "this document have to be issued by US", but EAD issued by US, what's wrong? "It is not issued by California"!... wow... you made my day. Before I paid 12 month/12 times with my debit card like direct deposit to my land lord account at another bank. And actually I opened my bank account by using my passport (not US issued!). It seems easier to open my own bank than come here.

Natalie Johnson

If I could give them 0 stars then I would. I had to file chapter 7 but settled with Star One and paid in full almost immediately. Since then, Star One has reported my auto loan with them as discharged (it was not included ever) even though I have never been late and even have made double payments, cut off my bank statements (they decided to just quit sending them), deleted all my past eStatements to everything and cut off my online access to my accounts. When I asked for this to be fixed they were, in short, uncooperative and simply said no. I filed a complaint with the BBB. I got a call the next day and they restored my online access, but of course there are no transactions showing for my auto loan after my chapter 7 filing. Star One decided to include my auto loan in my bankruptcy all on their own. I love credit unions. I do not recommend Star One. They are not human beings and appear to like staying behind the red tape.