Provident Credit Union (Palo Alto Community Branch)

BMW M5

This location has a very helpful woman by the name of Ashley. She is a service manager who went above and beyond. Really helpful and answered my question, I love this location. Looking forward to open a new account and becoming a customer. My other banks aren't as kind as this bank can't thank her enough:)

Paul Moraga

The branch manager made a extra effort to help me. She was able to clear a check a day early. I really appreciated that!

Dulce Amaya

Ms. Shah was at the san mateo branch and was very helpful and had so much knowlodge of things i never knew about. She helped me get a lower rate for my credit card by doing a balance transfer and even a lower rate for my car then what I had before. I appreciate all her help for what she did for me. I would reccomend her for sure to anyone who needs help with either auto loan or credit card info she knows it all. Thanks again Ms. Shah 🤗🤗🤗

Sandeep Ranganathan

I've never been a member of Provident Credit Union but my experience at this particular location was remarkable enough to warrant 5 stars. I'd made an appointment online to get an auto loan refinanced and unfortunately my appointment was never recorded when we came in. Yet, Ari and her team still managed to find time to get us a slot immediately and were able to help us out with necessary questions regarding refinancing. Ari went above and beyond while answering our questions and her advice was practical enough to convince us that she had our best interests in her mind. We left this place as happy and grateful customers and are sure to return back in case we want to move ahead.