Brookwood Apartments

maddy Gene

This was the worst place I ever stayed in. The leasing office goes by their own rules when they want, they don’t care about the situation you’re in no matter what it is. The maintenance is not helpful- usually shows up three days later for an emergency. Very disrespectful staff

Millie Layton

I have been living here for 3 years and we are all a family and the office staff I kinda and always give me there full attention. I am safe and feelat home here. When they say welcome home they mean it.

Miguel L

Communication is terrible. Had to ask multiple times for my renewal lease. Maintenance drug its feet for 3 days while my AC was broken, I work from home and it felt like outside inside and when the maintenance MANAGER finally brought a portable he had the audacity to come after the sun was set and say my ac was blowing cold air, took an additional 2 or 3 days for the vendor to come out to fix. But they forced me to give up my portable at 8am before the ac was actually even fixed. Also, I filed a emergency ticket, regarding a leak under my sink. Had to force Maintenance to look at it [when they came to prematurely remove the portable ac] it has been 10 days since I filed the original order, they have been in for The ac repair and inspections so now both maintenance and front office are aware that there is a bucket under my sink that is overflowing each morning I wake up and apparently they do not care. This is not an opinion. This is a statement of facts. Hope this helps you . But heres where they reply and apologize to try and save face publicly when my emails, phone calls, voice messages do not get returned

Tara Smith

Unfortunately it seems that I will have to agree with the negative post completed. I have also had a laundry list of maintenance issues, most have been fixed, but definitely not timely. This most recent issue is really bad. We have bugs in our apartment, have put in multiple requests to have the building sprayed and checked, still have bugs. This last request we were told because of the increase in covid cases in our state that they were not going to be coming in to address our bug issue (last time i checked bugs carried diseases too). I was also told that the city just recently sprayed the sewers and to contact them ( what the heck for?). This maintenance issue is not an issue other tenants at other apartment complexes are dealing with. Other apartments have their offices open, pools open, and they service their tenants, with precautions of course, but they do their job. If I were to deviate from my lease or conduct here I would be getting notices upon notices on my door, but MEB can decide to shut things down or not make our health and safety a priority when they feel necessary. Having a survey about this situation or a complex zoom meeting would be nice to address these issues. Having a say in what's going on at the place where you live should be a right not a privilege.