AT&T Store

Chelsea

I went to this place with a friend who has a second phone that he needed unlocked. We called ahead because I don't live in Moscow, and they told him that they could do it. So we drove 45 minutes to this store only for us to wait around for about a half an hour before we were helped. And then they told us once we were there that they couldn't do it we reminded them that we called ahead and they said they could and that we drove from out of town and they just didn't care so we left. I'll never go to that store again not only was there an issue with that, but the customer service was horrible.

Bethany Bertsch

I came in with 3 little kids and very little patience, and these guys were awesome. Once the reps understood what I needed, they took care of everything and even helped entertain the kids. They got everything done for me within 30 minutes, and took care of all the details. I didn't even have to ask. I wish everyone had this level of customer service!

Alondra

Associate kept making sales pitches for things I said I did not want. I was also consistently pressured to do something I clearly said I did not want to do. Very little transparency - associate added protection to my quote without even asking me. He only mentioned it when I said I knew the price for what I wanted should be lower because I had noted details from the AT&T website. Strange and pushy experience. Got extremely annoyed and ended up walking out.

Ana Rodriguez

I just had a delightful shopping experience with Monica! She helped me acquire and set up two new phones, and we came out ready to go! She was not only efficient and professional but we had a wonderful conversation about our cats as we waited for the set up process. Time went by fast, and she was patient and kind! Truly an asset to the company! Thanks for all your help and support!