FedEx Office Print & Ship Center

Eren Ng

I’ve been here twice and both times I had a bad experience. I had to drop off some returns using a QR code. I brought the items in the original package (that they were shipped to me in) and had taped it up so that it would be a quick drop off. There was a bit of a wait which is fine since it seemed busy. When I got to the counter the employee asked if it was a return item, to which I said yes it’s a pair of shoes. He then said he had to open the box to inspect what’s inside. I’ve never had a return where the employee needs to open the package and inspect what was in the package. I told him it’s a pair of shoes and I’m not shipping electronics or any other potentially hazardous items… He then proceeds to tell me that I need to purchase a box in order to ship and process the return because the original packaging is a shoe box. I told him that the original packaging was exactly how it was shipped to me. There’s no damage to the box either. I’m confused on why I need to specifically buy a fedex box to process a return. Are the fedex boxes superior to other packaging? I was able to do a drop off return for another pair of shoes at a different location in the original packaging. At this point I just paid the $8 so I could have the return processed since I had been there long enough. I recommend avoiding this location since the employees seem like they want to find any way to charge you once you go in.

Eileen Lee

The employee, Jamie, is so extremely kind! I have went to the store multiple times to print for my school projects and each time I needed to print an oversized print, she was always there to offer help when I needed it and made it a comfortable experience. If I have to print anytime, I would always always come here. Thank you so so much!

Supreet Singh

Helped by Alyssa here who’s quite rude and incapable of customer service. I Got an ikea order shipped here (which is a new service offered by Ikea) but clearly the system hasn’t been streamlined yet. Which is fine, unless you have Alyssa helping you. Then you get your order with a lot of rudeness. Next time, I will rather drive to another location.

DatKid Smoove

i'll be fair and give a 3 since Shalina (Shalini) turned the situation completely around, in regards to my first interaction with Alyssa. I come in here all the time as I work for the top video game company in the world. It irks me that every time I come in there seems to be an unpleasantness that some don't like to do their job. I came in for packing and shipping and was blatantly told I needed to pack my own stuff and come back. I , unfortunately, had to call the customer service line and upon return, Shalina (Shalini) whom I see all the time, immediately catered to me as a customer, as is representative of the business. I didn't mind paying for packing at all, just kind of strange the differing interactions between her and Alyssa. Again , as i've said in other reviews, give Shalina (Shalini , sorry if I butchererd the name) a raise and have her teach the staff a thing or too!!