East Bay BMW

Alex Quek

Had an excellent experience working with Susan Tran and her manager, Logan! I recently purchased a certified pre owned BMW from them and Susan made the experience seamless and she definitely bent over backwards to work with me. She was able to show me specific cars I was looking at in short notice and worked hard to get me a good deal in the end. All in all, I had a painless experience working with Susan through the buying process. Also Chris from finance was also very helpful, walking me through all of my options and not putting any pressure to add extra packages or anything. He simply helped me understand my options and worked with me to make sure I got what I wanted. A+ team over at East Bay BMW!

Jake LUCIER

A great buying experience with knowledgeable staff (see James). The team delivered upon what they promised and with some work, I received a great deal on a beautiful car. Steve in finance was easy to work with and effectively walked me through the finance and warranty options. Overall great experience. James did a great job assisting me through my decision process and putting me in front of vehicle options that met my criteria. I recommend East Bay BMW - Go see James Ylagan.

James Butler

East Bay BMW has once again surpassed my expectations with their service and quality products. This is my second time leasing a car from them and my Client Advisor-James Ylagan went above and beyond to make sure I got the perfect vehicle that fit my commute and budget needs. The entire car buying process took a little over 2 months because I wanted a specific car at the right price point. James checked in with me on a weekly basis and kept me updated on the new cars they received, and advised me of their options, special features/packages, interior and exterior colors, prices, etc. He answered all of my questions thoroughly and always exhibited care and patience, when I expressed a concern. His actions demonstrated that he cared more about making sure I got a car that checked all of my boxes, over just making another sale and that made all of the difference for me! Thank you James for all of your hard work and assistance during my car buying experience. Love my new 330E!

Sivalingan Babu

I recently bought 2022 x3 from this dealership. The entire process was effortless only because of Jason Burger, the internet sales manager. It was very pleasure working with him and took care of end to end process and listen to customers empathetically without being a typical “sales guy”. He worked with me patiently, understanding my requirements to come up with the best pricing, took care of my old car trade. Followed up with me proactively all the way till delivery. The five stars are only for Jason for all his great work!