Kaiser Permanente Downtown San Rafael Medical Offices - 3rd Street

La La

Pharmacy services were efficient and prompt when I went after 1:30 pm midweek

sandy freeland

Great central location that is easy to get in and out of. Pleased with doctors and staff. As good or better than Davis KP

Ryan Ricco-Pena

Very poor service at this pharmacy. Poor customer service, bad wait times, unprofessional scotch taped notices everywhere. No check-in or consultations available at this pharmacy "only one line at this pharmacy". Every other Kaiser pharmacy functions better and more efficient. This pharmacy is different in quality and professionalism than every other Kaiser facility I have been to. My experience with Kaiser has been good overall, but this pharmacy consistently is the worst.

Rachelle Fugitt

Pharmacy wait times are long and when a doctor calls down an rx you still have to check in as if you were filling a script on your own. The doctors dont tell you this, this is not a kaiser policy to my knowledge- every other facility Ive visited doesnt have redundant check ins when doctors send info. Typically you see a doc, wait 10 minutes and your name pops up on the screen. 75% of patients that were at the pharmacy when I was had similar problems- ie waiting 30 minutes to find out because they didnt check in AGAIN and need to wait another 20 minutes for it to be filled. Why this system is in place boggles my mind. The excuse was 'the doctors dont know how we work here' and who's fault is that??? Kaiser is supposed to be an integrated system. That's why people join! There are also no large signs or even announcements being made to encourage people waiting to sign in again. I will never use this one again, its worth just going to the other San Rafael location as they treat members like real people. Ask you doctor to send your rx to a different location, at least your perscription will be ready by the time you get there! The actual doctors and departments are fine and do their jobs well, but do.not.use.the.pharmacy.