Health Plan of San Mateo

Sam Aval

they have messed me up really bad now. I was looking for a physical therapy for a month with pain in neck , shoulder and lower back. My Stanford primary doctor could not help to find physical therapist because they were booked for months. I found burlingame therapeutic which was on HPSM.org website as a network PT. I also called the office and they said they are accepting careadvantage. now after three weeks that I started physicl therpay HPSM is sending a denial letter saying this practice is not in network..why it is in your website and why when I personally called you said they are in network. I dont know if I can win an appeal with them or have to pay $1000 out of my pocket now. their website to find provider is full of mistake and numerous errors and when you call they are not willing to help more than few minutes to find providers . Be very careful and double triple check before you see a doctor or practice. this was a nightmare physical therapy so far.

Dan Powers

HPSM works fine for me.

Ira Goldstein

When thinking about HPSM for your future employment needs or, for that matter, medical care coverage, don’t hold your breath. This is one of the most unprofessional and classless organizations I’ve ever been a part of. If you are interested in being presented with constructive feedback as an employee, you might be in for a rude awakening. Your supervisors and trainers will smile at you and ask how you are doing, while your colleagues will welcome you, making you feel like you’re part if the team. Just remember, at any given moment, your recruiter is liable to call you and ask you not to report to work the next day! Worst of all, you will never be told why you were dismissed despite establishing healthy working relationships with your colleagues and never drawing the ire of your supervisors. You will never be given the courtesy of correcting your personal actions or behaviors before its too late, nor will anyone from the HR grant you the courtesy of a basic explanation about what went wrong and/or what factor(s) ultimately led to your dismissal. Disclaimer: I’m not using my actual name so as to avoid possible retaliation from HPSM.

Marie Niu

The lady was so kind to my mother. The staff there are wonderful. They went an extra mile to help my mom