Sears Appliance Repair

Andy Engel

The first day they were scheduled, they called at 6:30 PM to cancel. That was one day off work waiting for them. The next scheduled day, they canceled in the middle of the day, but I only found out a 4 PM by following the link on the email where you can check the technician's arrival time. Another lost work day. On the third day, someone finally showed up, but he had no experience with Kenmore/LG appliances. Diagnosis was supposed to cost $89. They charged $150, and didn't have the part to fix the dryer. They wanted $361 to come back and actually repair the appliance. We spent $15 for the part, which Amazon delivered on a Sunday, and I installed it myself in under an hour. It took them three weeks to not fix my dryer. I will never use this business again.

Tamara Sachs MD

Super service! Fair, great value. Ended up being really HUGELY important! Dryer was a fire waiting to happen! 50 bucks to clean it inside and out, 100 bucks to show up,on time,the next day,with a nice profession kind tech who steered me right. Very grateful and happy to know who to call for any appliance problem from now on.

Ifeanyi Igbo

My technician arrived very late. I have a Craftsman riding mower that needed new belts. I told him what the problem was which he confirmed to be straightforward. He gave a quote for the work. I asked if the total was $286 everything included (parts and labor) which he confirmed. Then when he completed the job in 30 mins using a $30 part my final bill was $400! The technician threatened to remove the belt when I asked him to explain the bill. I'll never use this service again. Not worth it.

Diane Russo

I should give Sears no stars but I am giving Sears Appliance Repair 3 Stars because of the technicians. The techs actually get 5 stars. This was the 4th service call for the same issue in a month's time. It was very frustrating as my 6 year old washer's seal leaked and I needed a new tub. Apparently the first tub was defective so another new tub had to be ordered along with a new agitator. Then 2 new tubs were delivered by UPS so I had to send one back. Mind you, my washer is up 2 flights so every time I received a delivery I had to pay someone to get it up the 2 flights. This went on for over a month. The last repair tech to arrive was a guy who was very experienced and knew exactly how to repair what was wrong with the machine. He balance the tub and made sure that it was working properly. The entire process from beginning to end was so frustrating! And it cost me almost $800! I could have purchased a new washer but I have one of those condo laundry centers where the W/D are attached. The most frustrating thing was that I had to coordinate UPS deliveries with Sears service calls. I spend hours doing this because I was put on hold then disconnected a few times. Sears and UPS do not communicate very well and because Sears gave UPS an insufficient address (they had the correct one but didn't bother to check it), delivery wasn't made then 2 tubs showed up on one day. It was a nightmare! Thank you to the last tech that showed up for me. He was amazing! So far I've had no problems but I've only used it once since the repair. The techs are really good but there is no communication between Sears and them. When they showed up they weren't sure what the issues were and how long it would take to repair. What is going on with Sears??? Thank you techs for all of your assistance. No thanks to Sears.