Copart - South Boston

Kristen Chang

Excellent customer service from beginning to end. I could not get one of my plates off and after they got my car they were able to do that for me and send it back to me in the mail.

Josmary Rivera

I won’t recommend this place. Really bad experience. I bought a vehicle , In the vehicle description said dents and scratches , the vehicle has mechanical issue, it cost more to fix it that what i paid for it. Don’t waste your money buying any vehicle with this people.

Robert Ripke

Very detailed and easy to get the product loaded to my trailer. Thank you for your professionalism.

Gloria Spohn

Not a good experience. I purchased a vehicle with rear end damage that was drivable. A plane ticket was purchased to pick it up and an hour plus shuttle ride was paid for just over $200.00 and 10 hours of travel time. When the vehicle was delivered out of the gate, after at least an hour of waiting, it had damage to the right fender and right headlight, which was not in the pictures when I purchased it. All the other vehicles were covered with snow, and my theory is that the driver damaged the vehicle and then took it inside to try and see what happened, because the vehicle came out all warmed up with no snow on it. They did not admit to it and when the General Manager was approached about the damage, the only solution given was we will give your money back for the purchase. Bad, bad customer service. To try and get a shuttle back and a last minute plane ticket home, would probably cost another $500-700 and another day of travel. I understand we buy these vehicles, AS IS, but a better solution would have been to pay for the damage and apologize, especially when the auction people clearly caused the damage. I am a reasonable person, but the only solution given was clearly not an option. I'm sure that your attorneys and all their fine print policies make sure that you don't have to do anything, but good customer service goes a long way. I am saddened by the flippant response. If I ran my business this way, I would be out of business. From my name, you can figure out exactly who I am and get my address and phone number. I would love to have a discussion with your business and post that we came to terms with a agreeable solution to both parties. The ball is in your court, I will be awaiting your response.