Hilton Lake Las Vegas Resort & Spa

Charles Hays

Resort itself looks beautiful, but the maids left the food from room service in our room for two nights. The shower door is busted and the hot water for the bathtub doesn’t work. We called engineering and the two guys that came up suggested we should be Happy that the hot water in the shower was working. They were not being malicious, but insinuated that we should or could be able to deal with it. Not what we paid for… Avoid room 1255 :/

David

So far pretty good, I was able to check in early. The hotel staff was more than helpful, asking if I needed anything and providing me with a map of the facility/area. The room is in great condition and has a view I did not expect in Vegas. I would not have came here before this by my own choice, but I'm glad I did and would gladly return.

Caroline Nordyke

The hotel is beautiful. The food service for our conference was great. The service from the hotel staff was awful. There were two of us in the room and we had to ask for a bathmat, towels every day, more coffee every day and the room was not cleaned. After 4 days we finally got their attention and they picked up the 4 days worth of towels that had piled up. You could see in the shower where a shelf had been at one time. We had to put our shampoo and soap on the floor, I used their soap dish on the floor. I have stayed at several Hilton locations and Never had this type of service.

Tammy Atteberry

Rooms were roomy, but you have to put your shampoo and soap on the floor of the shower, as they don’t have shelves. We paid a resort fee, without having the luxury of the pool or jacuzzi. Both were closed. You had to use the jacuzzi at the spa, which is a totally separate building. Staff was pleasant but gave conflicting information. I feel for the price, we could of stayed somewhere else with better luxuries. I would not stay here again.